Responsibilities: * Collaborate with cross-functional teams * Meet KPIs & revenue targets * Ensure customer satisfaction * Lead call center operations & management * Oversee BPO processes
Responsibilities: * Collaborate with cross-functional teams * Meet KPIs & revenue targets * Ensure customer satisfaction * Lead call center operations & management * Oversee BPO processes * Responsible for SOP creation & implementation
Seeking a seasoned professional to lead our call centre operations & drive service excellence across all customer touchpoints. Candidate will manage a 70+ member team, focused on inbound support, outbound feedback/rating campaigns. Accessible workspace Marriage & childbirth gifts Annual bonus Sales incentives Performance bonus
Handle customer queries via chat and calls, provide accurate information, resolve issues quickly, maintain clear communication, document interactions, follow up on pending cases, and ensure satisfaction while meeting quality standards.
Responsibilities: Meet daily/weekly targets Maintain customer database Cold call leads Schedule appointment