Role & responsibilities : P&L Management, Operational efficiency based on Process Excellence, Service Experience Management, Clinician Engagement & Clinical Excellence, Revenue Enhancement through internal optimization of leads conversion, Statutory compliances. Key Responsibilities P & L Management: Based on the Annual Budget, develop detailed Quarterly Plans with milestones, collaborate with cross functional teams to deliver and achieve targets. Identify key levers that contribute to top line achievement & EBIDTA track efficacy. Revenue generation : through Lead Management and Conversions; every product to be monitored; OP to IP conversions; ensure prescribed Pharmacy/ Investigations fulfilled internally; leakages minimized. Ensure Package and Pricing is profitable. Analysis and growth of different specialties, budget vs actual achievement, timely rectification of lags. Dashboard, KPI Monitoring & Ad Hoc Support - Monitor all revenue streams to ensure on track, proactively identify scope for higher margins, leakages. Proactively monitor patient billing transactions to minimize any intentional or unintentional leakages and take steps to prevent repetition. Ensure Credit billing is error free, enabling payments are received without deductions. Monitor receivables to ensure collections within 45 days. Track Average Revenue per occupied bed; Average Revenue per Patient, ALOS, admissions and discharges TAT, payor mix. Cost Management :Track material consumption, gross contribution margins, monitor pay out to revenue achievement, analysis of discount percentage. Conduct productivity analysis on doctor pay-outs and identified inefficiencies to optimize doctor cost. Create pre-defined surgery packages in the Hospital Information System to track and control consumption. Manage Unit operating costs manpower, infrastructure maintenance, electricity, consumables Cost and stock optimization of Pharmacy and non Pharmacy items. Bench marking against other unit scores. Wastage and loss tracked and minimized. Collaborate with SCM to ensure product selection and costs are leveraged optimally. Service Experience Management: Commit to the implementation of the service differentials in the Service Experience Plan; ensure frontline employees are trained and empowered to fulfill the Service Promise. Monitor real-time interactions with customers, regularly seek firsthand feedback from a cross section of customers and energize the team with the passion to delight every single customer. Seek frontline staff and customer suggestions to continuously raise the bar through service innovations, value-adds, experience enhancements. Institutionalize sharing with frontline employees specific service wins, success stories, encourage them to implement. Create a platform and mechanism to analyse constructive feedback periodically, arriving at a structured Improvement Plan and an implementation Path to ensure sustained improvement. Operational efficiency: Ensure facility is managed as per defined standards of maintenance; infrastructure is well maintained. Ensure clinical protocols are adhered to and clinical verticals are well equipped to manage their function efficiently. Interact with Clinicians and ensure operational requirements are up to expectations. Service delivery standards are adhered to. Support services function as per standard; non medical services are process compliant. TATs are monitored and outliers are proactively addressed. Close coordination and liaison with heads of departments/ in-charges to ensure operations are efficiently managed, costs are controlled without impacting service standards. Work closely with IT to optimise technology to improve customer experience and employee work flow. Ensure HIS improves operations & functionality. Ensure IT supported process controls and alarms are in place to detect and prevent fraud in billing. Manage Inventory efficiently ensuring optimization and effective control. Ensure facility is audit compliant and all departments adhere to defined protocols. Ensure all statutory and licenses, renewal of agreements are up to date. Clinician Engagement: Interact with Consultant teams to improve patient care outcomes, service experience deliverables and overall customer satisfaction. Build rapport with Visiting Consultants, facilitate their experience with the Unit, integrate them into the Motherhood Hospitals culture and processes, ensure their patients are handled well. Build new specialties to improve footfalls and conversions. Ensure facility handle Doctor Referral cases smoothly. Quality and Clinical governance: Coordinate and support NABH certification, surveillance audits & post audit closure. Ensure Unit preparedness for compliance. Effectively monitor Clinical quality indicators, ensuring compliance. Active participation in Committee meetings Mortality, Morbidity Infection control, Grievance, Safety. Monitor clinical outcomes viz IVF Outcomes success rates, Normal vs LSCS, Open and close audits for MRD, monthly reports ( PNDT, communicable diseases, deaths and births) Collaborate with Medical Services to organize Medical Education seminars, conferences to up-skill Clinician and Nursing teams. People Management & Stakeholder Alignment: Lead & manage the Unit team - ensure employees are trained, motivated and empowered to achieve Goals. Celebrate successes, recognize outstanding performance. Build skills and talent, encourage cross function learning and multi tasking. Build synergy so that clinical and operations teams function seamlessly. Business Development: Facilitate community outreach activities; showcase the service focus of the brand to build potential customer bases. Organize with Sales and Marketing, promotional campaigns / technical presentations to facilitate new product development with major focus on brand establishment, market penetration. Gather market intelligence, tracking competitor activities and providing valuable inputs for fine tuning marketing strategies Qualification: MHA/MBA Experience: 8-14 Years Interested applicants can share the CVs @ tejaswita.s@motherhoodindia.com
Role & responsibilities Talent Acquisition & Sourcing: Identify staffing needs in collaboration with hiring managers. Source candidates through job boards, LinkedIn, social media, referrals, events, and networking. Build and maintain a strong talent pipeline for current and future roles. Candidate Screening & Selection : Review resumes and applications to shortlist suitable candidates. Conduct initial phone screens or video interviews. Assess candidates skills, experience, and cultural fit. Coordinate and schedule interviews with hiring managers. Stakeholder Collaboration: Partner with department heads and hiring managers to define role requirements. Provide updates on hiring progress and candidate pipeline. Recruitment Process Management: Manage the end-to-end recruitment cycle from requisition to offer. Ensure smooth candidate experience and timely communication. Negotiate salary, benefits, and other offer details. Support onboarding processes in collaboration with HR. Employer Branding & Engagement: Promote the company as an employer of choice. Represent the organization at job fairs, university events, and networking functions. Develop recruitment marketing strategies (social media campaigns, career site updates, etc.). Maintaining Candidate Relationships: Recruiters build and maintain relationships with candidates, even those who are not selected for a particular role. They may keep in touch with candidates for future opportunities or referrals. Compliance & Reporting: Maintain accurate records in applicant tracking systems (ATS). Ensure recruitment practices comply with labor laws and diversity & inclusion standards. Track and report recruitment metrics (time-to-hire, cost-per-hire, quality of hire, etc.). Interested applications can share the CVs @ tejaswita.s@motherhoodindia.com
Role & responsibilities Develop the regulatory compliance strategy / framework / compliance checklists for the various Centers of the company.Obtain all relevant licenses for Green field projects Verify all licenses of Brown field projects and support BD team in getting right licenses - Read and interpret all the relevant acts and rules and prepare the procedures, forms, formats for obtaining regulatory clearances, licenses and permissions - Keep track of all the changes in the various applicable laws, acts , rules and modify the existing processes, forms , procedures in alignment with the changes in the laws - Work with Field / Geography teams for obtaining all the necessary regulatory permissions - Develop relationships with central / regional / local regulatory authorities , officials and act as a liaison representing the company for matters pertaining to regulatory affairs - Represent the company in various regulatory forums and act as a SPOC for providing inputs to regulatory authorities for new policy formulations , amendments etc. Responsible for maintaining track of all licenses Pan India- on time Renewal Work with Centre heads and plan / surprise audits of various units and ascertain adherence to regulatory compliances. Qualification: Any degree/master's Experience: 8-14 Years in corporate affairs and government relations Interested applicants can share the CVs @ tejaswita.s@motherhoodindia.com
Role & responsibilities : Corporate MIS & Payables Key Responsibilities A. MIS & Financial a. Book Closure Coordinate with Corporate operation team and ensuring timely accounting of all invoices, preparing prepaid & provisions trackers and passing required JVs in Oracle. Closing books of accounts of within timelines provided. b. MIS- Coordinating with corporate finance team for preparing the monthly MIS. c. Revenue MIS – Coordinating with unit finance team for preparation of consol MIS and KPI. d. Audits – Coordinating with Internal & External Auditors during the audit period. B. Accounts Payable- Ensuring timely accounting of vendor invoices, coordinating with corporate treasury function to release payments to vendors within credit period and passing statutory compliance C. Accounts Receivable Reconciliation a. Other Income reconciliation – Coordinate with team and ensure that all bills are accounted in Oracle b. Get the Receipt entries prepared by associates in excel upload file, review the same for correctness and upload these entries to Oracle. D. Treasury & Bank Reconciliation- a. Reconcile petty cash monthly with Oracle Ledger and issue the cash certificate b. Prepare the credit card reconciliation and ensure that tying with GL in oracle. c. Tracker maintenance and reconciliation of Fixed Deposit with the Bank Advice on monthly basis. Qualifications: Bcom/Mcom/MBA in Finance Experience: 5-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com
Role & responsibilities : Performance Marketing Executive (PPC Specialist) to manage and optimize paid campaigns across Google Ads (primarily Search) and Meta Ads for our hospital programs, Motherhood Hospitals (MHI) and Motherhood IVF (MHIVF) . The ideal candidate should have strong hands-on experience in campaign setup, optimization, and analytics, with a focus on achieving monthly lead and conversion targets. Key Responsibilities Plan, create, and optimize Google Search, Display, and Meta (Facebook & Instagram) campaigns to achieve defined CPL and lead targets. Conduct thorough keyword research, ad copy testing, and A/B experiments to maximize campaign ROI. Continuously monitor campaign performance and optimize for CTR, CVR, and lead quality. Collaborate with internal teams to ensure alignment on campaign goals, ad messaging, and landing page experience. Work closely with the website and creative teams to improve landing page performance and conversion rates. Track daily leads, analyze performance trends, and provide actionable insights for ongoing improvement. Maintain and report campaign performance using Excel/Google Sheets, leveraging Pivot Tables, VLOOKUP, and dashboards. Ensure all tracking mechanisms (UTM, pixel, conversion tracking) are correctly implemented and maintained. Stay up to date with the latest trends and platform updates in digital advertising. Knowledge and Specific Skills Strong analytical skills with advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables) . Understanding of landing page optimization and user funnel analytics. Experience in lead quality monitoring and campaign optimization for cost efficiency. Excellent communication and collaboration skills for cross-functional teamwork. Qualification: Any Graduate Experience: 2-5 Years Interested applicants can share the CVs @ tejaswita.s@motherhoodindia.com
Role & responsibilities Key Responsibilities Ensures all Sops are adhered to, and we provide Care like no Other. Every customer has a warm & caring experience aligned with the Service Experience Plan. Unit Bed booking: Ensure team achieve Bed booking target Monitor 9 divine, Mumma care & T2 bookings Validate & Publish Bed booking report to unit Validate SLEs booking for incentive Monitor T2 bookings & Ensure team achieve the target Contest to increase T2 bookings Gynaec procedure Conversion Monitor Gynaec procedure conversion Track procedure done/due on regular basis Publish Gynaec procedure update to Management Leads management: Understand leads data Monitor mandatory field capture in CRM Publish Campaign reports/insights with respective unit Monitor regular follow-ups by SLEs & CC team Support CC team if any offer/ discount is required. Prioritize leads & share with unit for better conversion Analyze campaign reports & share feedback with Marketing team if any improvement is required New customer Engagement: Tracker New ANC welcome calling on day to day basis Propose New initiatives for customer Engagement Structuring Package, Campaign & Offer: Design or restructure the packages as per the requirement Plan internal & external promotion of the package Propose New offers based on internal and external analysis Manage campaign post launch (Training, tracking and reporting) SLEs recruitment & training: Select the right candidate as per the criteria Induction & orientation Skills Edge training & On Job training New Product, Campaign & offer training Prepare Script/Emailers for Package SLE Counselling Feedback: Monitor Feedback shared by customer Escalate to unit FDs/ CXMs if any negative review received Publish feedback report with respective unit HIS & CRM updates and reporting: Monitor real-time EDD & Status update by SLEs Escalate to respective unit FDs if any update pending Audit: ANC tracking in HIS & CRM EDD & delivery status update in HIS & CRM Scan to ANC tracking Process adherence Reports: Monthly Sales plan tracker Gynaec tracker New ANC welcome calling tracker Counselling tracker ANC & EDD conversion analysis Strong analytical skills with the ability to interpret data and draw actionable insights. Ability to work with various departments to identify opportunities for process improvement and efficiency. Strategic Thinking, Problem-Solving & Industry Knowledge Knowledge of healthcare regulations and compliance standards is preferred. concepts of sales and business growth Familiarity with HIS & CRM system Passionate about driving Outstanding Service, enables team to excel Strong leadership skills: ability to influence, focus and capable of successfully meeting Goals Good Interpersonal Skills; team player; connects well with all stakeholders, dependable Excellent communication and interpersonal skills. Logical thinkers make decisions smartly and quickly. Eye for detail; accurate and thorough in follow-up and completion of tasks Works well under pressure, maintains calm; seeks to resolve situations gracefully Qualification: Any Degree/Master's Experience: 8-12 Years Interested applicants can share the CVs @ tejaswita.s@motherhoodindia.com
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