Duty Manager

Fairmont Hotels &amp; Resorts

2 - 4 years

2 - 7 Lacs

Mysuru

Posted:3 months ago| Platform:

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Skills Required

Housekeeping Front Office Staff Report generation Front office Hospitality management guest satisfaction Hotel management Strategic planning Property management Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry.

Oversee daily hotel operations, including front desk, housekeeping, and guest services
Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests
Conduct daily briefings and ensure adherence to quality standards
Handle guest check-ins, check-outs, and resolve any issues or complaints promptly
Manage and motivate front office staff, providing guidance and support as needed
Monitor online reviews and guest feedback, addressing concerns and implementing improvements
Perform cashiering duties, including foreign exchange transactions and night audit tasks
Coordinate with other departments to ensure smooth operations and guest satisfaction
Implement and maintain safety and security procedures
Promote room and service upselling to maximize revenue
Assist in achieving performance targets and maintaining high guest satisfaction scores
Handle walk-in reservations and process call-in bookings when needed
Ensure VIP rooms are prepared and checked prior to arrival
Participate in management meetings and contribute to strategic planning

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