Duty Manager

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry.

• Oversee daily hotel operations, including front desk, housekeeping, and guest services
• Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests
• Conduct daily briefings and ensure adherence to quality standards
• Handle guest check-ins, check-outs, and resolve any issues or complaints promptly
• Manage and motivate front office staff, providing guidance and support as needed
• Monitor online reviews and guest feedback, addressing concerns and implementing improvements
• Perform cashiering duties, including foreign exchange transactions and night audit tasks
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Implement and maintain safety and security procedures
• Promote room and service upselling to maximize revenue
• Assist in achieving performance targets and maintaining high guest satisfaction scores
• Handle walk-in reservations and process call-in bookings when needed
• Ensure VIP rooms are prepared and checked prior to arrival
• Participate in management meetings and contribute to strategic planning