1808 Guest Satisfaction Jobs - Page 28

OrganizationHyatt Centric Candolim Goa Summary To provide courteous, professional, efficient and flexible service consistent with the hotels policies in order to maximize guest satisfaction To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary, To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests Awareness of hotel activities and a proper handover of the pending points for next shifts follow up and action is crucial, ...

OrganizationPark Hyatt Chennai Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations, To assist the Chef de Cuisine in managing his / her assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration, Qualifications Minimum 1 years of work experience as Sous Chef or 4 years as Chef de Partie in a hotel; preferably with experience in luxury international brands Qualification in Kitchen Produ...

The Captain is responsible for overseeing and coordinating service activities in the restaurant, banquets, and event areas. They ensure guests receive exceptional service and act as a link between the guests and the service staff. The Captain also plays a key role in training junior staff and maintaining service standards at the resort. Key Responsibilities: Guest Service: Greet and welcome guests in a professional manner. Take food and beverage orders accurately and deliver prompt service. Ensure guest satisfaction and handle queries or complaints efficiently. Team Supervision: Supervise and guide stewards and waitstaff during service. Allocate duties, monitor performance, and ensure groomi...

JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited ...

As the Food and Beverage Manager at Marriott International, you will be responsible for overseeing all food and beverage operations, including culinary, restaurant, beverage, and room service. Your role involves ensuring guest and employee satisfaction, maintaining standards, and meeting financial goals. You will need to demonstrate knowledge and proficiency in all applicable food and beverage laws and regulations, as well as develop and implement a business plan for the food and beverage department. **Key Responsibilities:** - Develop and manage financial, employee engagement, and guest satisfaction plans for the Food and Beverage departments. - Maintain a positive cost management index for...

As the Restaurant Manager, your primary responsibility will be to oversee the daily operations of the hotel restaurant. This includes ensuring high levels of customer service, staff performance, food quality, and profitability. Your role will involve team leadership, guest satisfaction, and coordination with kitchen and support departments. Key Responsibilities: - Manage the day-to-day operations of the restaurant, including dining service, cleanliness, and ambiance - Supervise, train, and schedule restaurant staff for efficient and courteous service - Ensure consistent delivery of exceptional guest service, handle complaints and feedback professionally - Monitor and control operating expens...

As the Maintenance Engineer at our five-star property, your role involves ensuring the smooth operation, maintenance, and repair of all hotel facilities, equipment, and systems. Your primary responsibility is to uphold the highest standards of safety, efficiency, and guest satisfaction. Key Responsibilities: - Oversee the maintenance and repair of all hotel facilities, equipment, and systems - Develop and implement preventive maintenance programs to minimize downtime and maximize efficiency - Coordinate with external vendors and contractors for specialized repairs and installations - Respond promptly to guest requests and resolve maintenance issues in guest rooms and public areas - Conduct r...

Job Title: Assistant Restaurant Manager Department: Operations Restaurants Location: Pan India (as per requirement) Reports To: Restaurant Manager / Area Manager About Speciality Restaurants Ltd Speciality Restaurants Ltd is a leading fine and casual dining company, recognized for iconic brands such as Mainland China, Oh! Calcutta, Sigree, Caf Mezzuna, Hoppipola, Gong, and many more. With a passion for culinary excellence and warm hospitality, we are committed to delivering memorable dining experiences to our guests. Role Overview The Assistant Restaurant Manager will support the Restaurant Manager in overseeing day-to-day operations, ensuring seamless service, guest satisfaction, team manag...

S&IB Services Pvt Ltd is looking for House Keeper to join our dynamic team and embark on a rewarding career journey. Room Cleaning: Clean and sanitize guest rooms, bathrooms, and common areas according to established standards and procedures This includes dusting, vacuuming, mopping floors, making beds, and replenishing amenities Linen and Laundry Management: Collect, sort, and launder linens, towels, and other hotel textiles Ensure proper handling, washing, drying, folding, and storage of linens to maintain cleanliness and hygiene standards Inventory Management: Monitor and replenish housekeeping supplies and amenities, such as toiletries, cleaning agents, and guest supplies Maintain adequa...

S&IB Services Pvt Ltd is looking for House Keeper to join our dynamic team and embark on a rewarding career journey. Room Cleaning: Clean and sanitize guest rooms, bathrooms, and common areas according to established standards and procedures This includes dusting, vacuuming, mopping floors, making beds, and replenishing amenities Linen and Laundry Management: Collect, sort, and launder linens, towels, and other hotel textiles Ensure proper handling, washing, drying, folding, and storage of linens to maintain cleanliness and hygiene standards Inventory Management: Monitor and replenish housekeeping supplies and amenities, such as toiletries, cleaning agents, and guest supplies Maintain adequa...

We are looking for a highly motivated and enthusiastic individual to join our team as a Helper in the hospitality industry. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Assist with daily tasks and operations to ensure smooth service delivery. Provide exceptional customer service, responding promptly to guests' needs and resolving issues professionally. Maintain high standards of cleanliness and hygiene in all areas. Collaborate with colleagues to achieve sales targets and improve overall performance. Participate in training sessions to enhance skills and knowledge. Contribute to the development of new ideas and initiatives to improve guest satisfaction. J...

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Mana...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out. Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate effectively with o...

Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction Prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards Follow lost and found procedures strictly and report any discrepancies immediately Maintain and properly use all housekeepin...

Scope of position: Reporting to the Sous Chef, the Chef de Partie will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. They will be able to fully manage sections assigned to them and supervise staff. Always act in a professional manner using the company s Mission, Vision, and Values. The Chef de Partie will strive to exceed guest expectation and take the culinary team to go from good to great. Responsibilities: Communication and Conduct Attend daily shift briefings to keep yourself informed of daily operational requirements. Conduct daily shift briefings to kitchen colleagues in absence of Sous Chef Lead by ...

JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Busin...

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

Responsibilities: * Manage housekeeping operations * Ensure chemical handling & cleaning procedures * Maintain high standards of cleanliness & guest satisfaction * Communicate effectively with guests & team members Provident fund Employee state insurance Free meal Leave encashment Gratuity Job/soft skill training

Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate pr...

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel s services. What will I be doing As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a writt...

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, ...

Assists in leading the property s segmented sales effort (e. g. , group, transient, association, corporate, etc. ) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in th...

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and ma...

Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty...