1808 Guest Satisfaction Jobs - Page 29

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and ma...

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Hotel and...

Functions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strateg...

Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues. Key Responsibilities: Act as the Manager on Duty and oversee hotel operations during shifts Handle and resolve guest complaints and feedback in a professional and timely manner Coordinate with Front Office, Housekeeping, Engineering, FB, and Security to ensure seamless operations Ensure guest satisfacti...

As a General Manager at Gentleman Chit Funds Co. India Pvt Ltd - Hospitality Division - Mithila, your role involves overseeing the day-to-day operations of our prestigious hotel in Alappuzha. Your leadership, strategic thinking, and passion for delivering unparalleled guest experiences will be crucial in maintaining high standards of service and hospitality in a fast-paced environment. Candidates with 3+ years of managerial experience, especially in a leadership role, will be given strong consideration. Key Responsibilities: - Oversee and manage all aspects of hotel operations, ensuring efficiency and effectiveness in departments such as guest services, housekeeping, food & beverage, and adm...

Role Overview: As an Assistant Manager in the Engineering and Facilities department at The St. Regis Mumbai, your primary responsibility will be to assist the department head in managing budget, capital expenditures, preventative maintenance, and energy conservation. You will be accountable for maintaining the building and grounds with a focus on safety, security, and asset protection. Your role will involve assigning, tracking, and following up on the status of work assigned to staff and contractors, as well as helping to enhance guest and employee satisfaction through effective communication and training. Key Responsibilities: - Supervise the distribution of repair work orders and ensure p...

Supervise daily shift operations and ensure smooth workflow. Deliver excellent guest experience . Oversee scheduling, task delegation, and team performance. Ensure food safety, health, and safety regulations are met. Handle scheduling and compliance

Serving Tea and coffee. (Steward position). Key Responsibilities: Greet guests and assist them in seating. Take accurate/correct food and beverage orders. Serve dishes in a timely and courteous manner. Maintain cleanliness of tables and service areas. Respond to guest queries or requests. Coordinate with kitchen staff for smooth service. Set up and clear tables for guests.

The Food and Beverage Manager is responsible for overseeing all F&B operations within the organization, ensuring quality standards, customer satisfaction, cost control, and efficient staff management. This role involves strategic planning.

Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queri...

Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queri...

JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environmen...

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

JOB SUMMARY Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment...

At Roswyn, A Morgans Originals Hotel, our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals, ensuring smooth daily operations while delivering personalized, memorable service that reflects the Morgans Originals spirit. This role is hands-on, people-focused, and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence. What you ll do. . . Lead the Front Office team by example be visible, approachable, and proactive in guiding and supporting your colleagues. Oversee all front desk operations including check-ins, check-outs, room allocat...

Job Summary The Guest Relation Associate is responsible for delivering exceptional guest service by welcoming, assisting, and ensuring guest satisfaction throughout their stay. The role focuses on building positive guest relationships, handling requests, and resolving concerns to enhance the overall guest experience. Key Responsibilities Warmly welcome and assist guests during check-in, check-out, and throughout their stay. Handle guest queries, requests, and complaints promptly and professionally. Maintain updated knowledge of hotel facilities, services, and local attractions to assist guests effectively. Ensure VIP / repeat guests receive personalized attention and recognition. Coordinate ...

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster. Job Description We are seeking a dedicated and detail-oriented Guest Service Associate (GSA...

A Front Desk Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. What will I be doing As a Front Desk Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Front Desk Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and re...

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out. Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate e...

At Roswyn, A Morgans Originals Hotel, our Duty Managers are more than operational leaders they are the heartbeat of the guest experience. As the Duty Manager , you ll be the go-to person across the hotel, ensuring smooth operations, empowering the team, and making sure every guest leaves with a story worth telling. This role is hands-on, people-focused, and all about balance: one eye on the details of daily operations, and the other on the bigger picture of guest satisfaction and brand standards. What you ll do Act as the Manager on Duty , ensuring seamless operations across all departments while maintaining Roswyn s unique service standards. Lead by example on the floor, being visible, appr...

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in...

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administ...

-Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are deliered to the highest leel -Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to guest enquiries and problem resolution -Deelops and implements plans where front office initiaties & hotel targets are achieed -Leads and manages the front office team, fostering a culture of growth, deelopment and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working rel...

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work...

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work...