Front Office Manager

At Roswyn, A Morgans Originals Hotel, our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals, ensuring smooth daily operations while delivering personalized, memorable service that reflects the Morgans Originals spirit.

This role is hands-on, people-focused, and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence.

What you ll do. . .

• Lead the Front Office team by example be visible, approachable, and proactive in guiding and supporting your colleagues.

• Oversee all front desk operations including check-ins, check-outs, room allocations, and VIP guest handling.

• Ensure every guest interaction is warm, authentic, and memorable, reflecting the Morgans Originals spirit.

• Act as the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity.

• Collaborate closely with F&B, Housekeeping, and other departments to ensure seamless coordination and service delivery.

• Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards.

• Monitor guest feedback, escalate trends, and work with the team to continuously elevate the experience.

• Assist with recruitment, training, coaching, and motivating the Front Office team.

• Oversee operational reports, handovers, and internal communications, ensuring accuracy and timeliness.

• Support safety, security, and emergency protocols within the Front Office during shifts.