Posted:4 hours ago|
Platform:
Work from Office
Full Time
This role is hands-on, people-focused, and all about balance: one eye on the details of daily operations, and the other on the bigger picture of guest satisfaction and brand standards.
Lead by example on the floor, being visible, approachable, and proactive in assisting both guests and team members.
Support daily front office operations including arrivals, departures, room allocations, and VIP guest handling.
Collaborate with F&B, Housekeeping, and other departments to ensure flawless coordination and service delivery.
Conduct property walkthroughs, ensuring facilities, public areas, and guest spaces meet both operational and brand standards.
Monitor and review guest feedback, escalating trends and working with the team to continually enhance the experience.
Assist with training, coaching, and motivating the team, ensuring they are empowered to deliver service that is warm, authentic, and memorable.
Oversee safety, security, and emergency protocols during shifts, acting as the key decision-maker in urgent situations.
Ensure all operational reports, handovers, and communications are clear, accurate, and timely.
Fairmont Hotels & Resorts
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