1808 Guest Satisfaction Jobs - Page 27

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 5. Oversee the cleaning and maintenance of villa...

Provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter w...

As the Guest Relations Executive, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey. Welcome ...

Butler Operations To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered a...

JOB SUMMARY Responsible for food and beverage daily operations, including Culinary, Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target custome...

We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Mumbai, India. As a Reservation Executive, you will play a crucial role in creating exceptional guest experiences from the very first point of contact. Your friendly demeanor and efficient approach will set the tone for our guests stays and contribute to the overall success of our organization. Manage incoming reservation requests via phone, email, and online booking platforms Provide detailed information about room types, rates, availability, and hotel amenities to potential guests Utilize up-selling techniques to maximize room revenue and enhance guest experiences Process reservations accurately and ef...

Primary Responsibilities Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc. , and other duties as assigned. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productiv...

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co...

We are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure. Key Responsibilities: Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience. Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail. Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest request...

We are looking for a highly skilled and experienced GM Secretary to join our team at Holiday Inn Jaipur City Centre. The ideal candidate will have 3-5 years of experience in the hospitality industry. Roles and Responsibility Manage and coordinate daily operations of the hotel. Develop and implement effective administrative policies and procedures. Provide exceptional customer service and ensure guest satisfaction. Supervise and train staff members to achieve high performance standards. Maintain accurate records and reports, including financial statements. Coordinate with other departments to ensure seamless operations. Job Requirements Proven experience as a General Manager Secretary or simi...

We are looking for a highly motivated and enthusiastic individual to join our team as a GSA - F&B Service professional at Holiday Inn. The ideal candidate should have 0-1 year of experience in the hospitality industry. Roles and Responsibility Provide exceptional customer service and ensure guest satisfaction. Manage food and beverage services, including ordering supplies and maintaining inventory. Coordinate with kitchen staff to prepare high-quality dishes and beverages. Maintain cleanliness and organization in the food and beverage area. Handle cash transactions accurately and efficiently. Collaborate with other departments to achieve sales goals and improve customer experience. Job Requi...

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at Hyatt Place, with 2-4 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, ensuring seamless guest check-in and check-out processes. Handle guest complaints and resolve issues professionally and courteously. Coordinate with other departments to ensure excellent customer service delivery. Develop and implement effective strategies to enhance guest satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with the management team to achieve business objectives. Job Requirements Excellent communication and interper...

We are looking for a highly motivated and enthusiastic individual to join our team as a GSA - Front Office professional at Holiday Inn. The ideal candidate should have 0-1 year of experience in the hospitality industry. Roles and Responsibility Manage front office operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure high levels of guest satisfaction. Coordinate with other departments to ensure seamless operations. Maintain accurate records and reports of front office activities. Develop and implement effective strategies to enhance front office services. Collaborate with the management team to achieve business objectives. Job Req...

Identify, target, and acquire new corporate clients, SMEs, start-ups, and large companies in Gurgaon and NCR (like in IT Parks, Cyber Hub) Generate business from MICE, weddings , and long-stay guests Focus on Hotel Room Bookings by regular sitevisits Required Candidate profile Knowledge of corporate travel policies and OTA contracting Established client network in Gurgaon’s corporate sector (IT, consulting, manufacturing, start-ups). relationships with travel agents

The role holder is responsible for managing and implementation of an effective strategy regards to menu, food hygiene, portion control, maintaining food standards and periodic review of menu for the unit/hotel/property under the leadership of the GM. Required Candidate profile Manages all functions of the Food Production and Stewarding operations to achieve the optimum departmental profit Implement standard operating procedures to improve the process & performance.

As a Housekeeping Supervisor, you will be responsible for overseeing and managing the housekeeping staff. Your main duties will include supervising the team, assigning tasks, and providing guidance to ensure that all cleaning procedures and standards are met. You will also be in charge of training new employees, monitoring their performance, and addressing any issues that may arise. - Supervise the housekeeping team - Assign tasks and provide guidance - Train new employees and monitor their performance - Address any issues that may arise In addition to staff management, you will be responsible for inspecting rooms and public areas to ensure cleanliness and maintenance requirements are met. Y...

As the Cluster Director of Sales & Marketing at Hyatt, you will be responsible for developing and executing the commercial strategy for two iconic properties in Seminyak: Alila Seminyak and Kleo Seminyak JdV by Hyatt. Your leadership will play a crucial role in driving revenue growth, expanding market share, and elevating brand positioning through proactive and reactive sales and marketing efforts. - Lead the development of an integrated commercial strategy across various sales channels - Analyze market trends to capitalize on opportunities - Collaborate with Revenue Management for pricing strategies - Ensure targets for occupancy and revenue are met - Oversee all sales efforts - Drive brand...

Role Overview: As a driven and experienced Duty Manager (Sales) in a wellness outlet, you will be responsible for supporting the overall operations and sales functions. Your main duties will include achieving sales targets, managing front-line teams, overseeing guest interactions, and ensuring a seamless experience in day-to-day operations. The ideal candidate will demonstrate leadership skills, sales acumen, and a customer-first approach in a fast-paced wellness or hospitality environment. Key Responsibilities: - Achieve individual and outlet-level sales and revenue targets - Actively engage in lobby activities, walk-ins, upselling, and cross-selling - Support and supervise staff during shi...

Role Overview: You will be leading the front office operations to ensure smooth guest check-ins and check-outs while managing reservations using IDS Software. Your primary focus will be on maintaining high standards of guest satisfaction and staff efficiency. Your responsibilities will involve training and supervising front office team members, handling VIP check-ins and guest complaints, managing daily reservations and reports in IDS Software, coordinating with housekeeping and F&B teams, and monitoring room availability and revenue generation. Key Responsibilities: - Lead front office operations to ensure seamless guest check-ins and check-outs - Manage reservations using IDS Software - Tr...

OrganizationHyatt Regency Thrissur Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Assistant Guest Experience Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration, Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management Minimum 2 years wo...

OrganizationHyatt Centric MG Road Bangalore Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Outlet Manager is responsible to manage the assigned outlet as a successful independent profit center, in line with the outlets operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet, Qualifications Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management Minimum 2 years' work experie...

OrganizationHyatt Hyderabad Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Chef de Cuisine is responsible to manage the assigned kitchen as an independent profit center, in line with the outlets operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet, Qualifications Minimum 2 years experience as Chef de Cuisine or Sous Chef in a hotel or restaurant of good standards; preferably with experience in luxury internation...

OrganizationHyatt Centric Sector 17 Chandigarh Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Sous Chef is responsible to assist the Chef de Cuisine in managing his / her assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration, Qualifications Minimum 2 years work experience as Sous Chef or 4 years as Chef de Partie in a hotel or large restaurant with good standards; prefera...