689 Guest Satisfaction Jobs - Page 25

Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson s overall mission, vision values and strategies Assists the Executive Chef in managing to meet financial and guestsatisfaction goals Ensuresquality and consistency in the preparation and presentation of menu items Conducts food inventory and makes orders to meet demand of restaurantoutlets and banquet departments Participates in food tastings and reviews competition menus to shareinput and suggestions with Executive Chef Maintains menu recipes and instructs kitchen staff on preparation ofmenu items to recipe Maintains product consistency by conducting inspections of seasonings,portion and appearance of food Coordinates service with restaurant and banquet operations Manages thekitchen operation Monitors uniform and professional appearance of Kitchen staff to meetsafety, presentation, and other requirements of each outlet Complete assigned kitchen projects in a timely and professional manner Ensures that proper sanitation practices and documentation are followedto meet or exceed food safety guidelines SupportsFood & Beverage Outlets Works closely with Executive Chef to ensure success banquet and outlets Manages Food & Beverage Outlets as needed Assists in training restaurant kitchen staff Assists inplanning and preparation of banquet and off-site events Attends banquet meetings concerning event menus and food presentation Manages food delivery, kitchen staffing, and preparation setup of foodpreparation stations for off-site catered events Creates 100%guest satisfaction by providing the Yes I Can! experience through performance thatdemonstrates the standards of genuine hospitality and exceeding guestexpectations. Provides employees withthe training and resources they need to maximize employee engagement anddeliver Yes I Can! service and teamwork Communicates and reinforces the vision for Yes I Can! service toemployees Ensures that employees provide Yes I Can! genuine hospitality andteamwork on an ongoing basis Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Seeks opportunities to improve the customer experience by seekingcustomer feedback and reviewing management reports and developing strategies toimprove department and hotel services Provides employees with the tools, training and environment they need todeliver Yes I Can! service and teamwork Adheres tohotel policies and procedures Keep Manager promptly and fully informed of all problems or unusualmatters of significance Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objectives of this position Maintains a favorable working relationship with all other hotelemployees to foster and promote a co-operative and harmonious workingenvironment At all times projects a favorable image of the Hotel to the public Abide by all Brand rules and regulations Adhere to all Brand policies and procedures Actively support and promote Workplace Health and Safety within the workenvironment Perform any other reasonable duties as directed by your Department Head,the General Manager or his/her designate

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. .

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required. CORE WORK ACTIVITIES Assisting with the Management of Engineering Operations and Budgets Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. Assists with ensuring regulatory compliance to facility regulations and safety standards. Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations. Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs. Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan. Assists with the development of project plans in accordance with renovation or new construction needs. Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines. Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. Ensures fire crew has complete understanding of all procedures, equipment and alarms. Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. Conducts guest room and common area inspection to ensure guest satisfaction. Inspects and evaluates the physical condition of facilities in order to determine the type of work required. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and orders or purchases new equipment, supplies, and furnishings. Manages parts and equipment inventory. Maintaining Property Standards Ensures building and equipment licenses and certifications are current. Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Establishes guidelines so employees understand expectations and parameters. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Sri Prakash Educational Society is looking for House Keeping Manager to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed, maintain adequate stock levels, and ensure cost-effective use of resources Scheduling and Coordination: Develop work schedules, assign tasks, and coordinate staffing levels to ensure efficient and timely completion of housekeeping duties Adjust schedules as needed to accommodate fluctuations in occupancy and special events Guest Satisfaction: Respond promptly to guest requests, complaints, and feedback related to housekeeping services Take appropriate action to address concerns and ensure guest satisfaction Budget Management: Assist in the development of the housekeeping budget and manage expenses within established guidelines Identify cost-saving opportunities and implement measures to optimize operational efficiency Training and Development: Provide ongoing training and development opportunities for housekeeping staff to enhance their skills and knowledge Keep abreast of industry trends and best practices in housekeeping management Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations Implement and enforce safety protocols and procedures to minimize risks and prevent accidents or injuries Collaboration: Liaise with other departments, such as front desk, maintenance, and catering, to coordinate housekeeping activities and support overall operations Foster a spirit of teamwork and cooperation across departments Qualification:P.G. / Degree / Diploma in Hotel Management with relevant experience.

Can you be the eyes and ears of our hotel Do you have a keen eye for detail Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay! Our hotel Team are conscientious and diligent professionals who are committed to maintaining a safe and secure environment and who strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Assistant Manager - Hygiene, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Assistant Manager - Hygiene : -Ensures the smooth running of the department, where all aspects of quality & hygiene are maintained to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries -Develops and implements plans where quality & hygiene initiatives & hotel targets are achieved -Leads and manages the quality & hygiene team, fostering a culture of growth, development and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Establishes and delivers an effective quality & hygiene programme which includes environmental and conservation matters -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Assistant Manager - Hygiene : -Proven experience in quality & hygiene with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills

Are you passionate and driven enough to fill our house We ve got first class rooms your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Reservations Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Reservations Supervisor: -Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Delivers on plans and objectives where reservations initiatives & hotel targets are achieved -Supervises the reservations team fostering a culture of growth, development and performance within the department -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Reservations Supervisor: -Experience in reservations -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions with proven problem-solving capabilities offering support where required -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experience of working with IT systems on various platforms -Strong communication skills

Do you crave the taste of success Can you handle the heat in the kitchen and keep your team cool at the same time Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Chef De Cuisine, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Chef De Cuisine: -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution -Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved -Supervises the kitchen team fostering a culture of growth, development and performance within the department -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Takes ownership to review and scrutinize the performance of the food offering, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Chef De Cuisine : -Experience in kitchen -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions with proven problem-solving capabilities offering support where required -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experience of working with IT systems on various platforms -Strong communication skills

AREAS OF RESPONSIBLITIY Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson s overall mission, vision values and strategies Develops andimplements strategies for achieving individual catering sales goals Monitorsstatus regularly and adjusts strategies as appropriate Achievescatering sales goals by developing and implementing sales strategies Identifiespotential key accounts (banquet and group) and develops strategies toprioritize and penetrate those accounts Makesoutside sales calls to prospective catering customers Clarifiescustomer requirements and suggests alternative menus, themes, etc. Preparesproposals for client which outline details of proposed functions; coordinatespreparation of estimates with food and beverage and other departments if needed Negotiatessale of catering sales functions Conductson-site client inspections to illustrate available services, know meeting andsleeping room set-ups and capabilities Monitorscustomer satisfaction with catering business; follows-up with key contacts on aregular basis to assess satisfaction Ensure allmaterials used are in accordance with brand standards Maintainsproper flow of information to sales team, reviews work file of assignedaccounts Communicatesclients requests to all departments in an effective and timely manner Works withsales team for additional business opportunities as appropriate Assists inreviewing the function book and conducts evaluation of releasing or finalizingfunctions Creates 100%guest satisfaction by providing the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to provide the service brand behavior and genuinehospitality Adheres tohotel policies and procedures Keepsimmediate Manager promptly and fully informed of all problems or unusualmatters of significance Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position Develops andparticipates in Hotel promotions as required Be familiarwith objectives, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan. Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment At all timesprojects a favourable image of the Hotel to the public REQUIREMENTS Minimum one- three years hotel catering or convention experience Local marketknowledge preferred High schooldiploma required, bachelor s degree preferred Experiencemanaging to brand standards Able tocollaborate effectively with other hotel employees and managers to ensureteamwork Generalknowledge of contract laws Proficient computerskills including Microsoft Office suite Strongverbal and written communication skills Strongnegotiation skills Strongmathematical skills

Areas of responsibility include Restaurants/Bars Sales and Room Service Sales, if applicable. Assists in the daily supervision restaurant operations and sales and assists with reservation planning, maintains sales data and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company Description Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities, By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality Discover the life that awaits you at Accor, visit https://careers accor,com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale, Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, Ensure to remain alert, courteous and helpful to the guests and co-workers at all times, Responsible to clean the room, the public area, Executive Office etc , and other duties as assigned, Any matter which may affect the interests of the hotel should be brought to the attention of the Management, Key Responsibilities People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service, Interact with guests and personnel of the hotel in an efficient and friendly manner, Provide effective support to the team to enable them to provide a range of effective and efficient services, Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction, Provide high level of service standards, Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services Qualifications Your experience and skills include: Relevant diploma / degree in Hotel Management, Excellent multi-tasking, problem solving, service orientation and interpersonal team skills, Displays high level of flexibility, initiative, sincerity and team work, Knowledge about Opera would be an advantage,

Captain F&B Service 2-4 Years Full-time Leh, Ladakh Job Summary: As an F&B Captain, you will oversee daily operations within the Food & Beverage department, ensuring exceptional service and guest satisfaction in line with the hotel's luxury standards. Your role involves supervising and guiding service staff, maintaining seamless coordination between the kitchen and dining areas, and ensuring adherence to quality and hygiene standards. You will also be responsible for handling guest inquiries, resolving concerns, and providing personalized dining experiences to exceed guest expectations.

Supervisor Front Office 2-4 Years Full-time Leh, Ladakh Job Summary: As a Supervisor in the Front Office Department, you will oversee the day-to-day operations of the front desk and guest services team, ensuring the highest level of guest satisfaction, smooth operations, and the seamless check-in/check-out experience. You will provide guidance, training, and support to the front office staff, ensuring that all hotel policies, procedures, and service standards are followed. Your leadership will be essential in managing guest interactions, handling any escalated issues, and fostering a welcoming and professional environment that reflects the hotels luxury brand.

Functions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Managing Revenue Goals Monitors hotel operations sales performance against budget. Reviews reports and financial statements to determine hotel operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. Develops systems to enable employees to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Guest Service Associate F&B Service 0-2 Years Full-time Leh, Ladakh Job Summary: As an F&B Service Associate, you will be responsible for providing exceptional service to guests in various dining outlets, ensuring a memorable and high-quality dining experience. You will greet and seat guests, take orders, serve food and beverages, and ensure all guest needs are met with professionalism and courtesy. Your role includes maintaining cleanliness and organization of the dining area, handling guest inquiries, and working closely with the kitchen and bar teams to deliver seamless service. You will uphold the hotel's service standards, ensuring the highest level of guest satisfaction in line with luxury hospitality expectations. This position demands attention to detail, strong communication skills, and a passion for hospitality.

Guest Service Associate Front Office 0-2 Years Full-time Leh, Ladakh Job Summary: The Front Office Guest Service Associate is responsible for delivering exceptional guest experiences through seamless check-ins, check-outs, and personalized service. Key duties include managing reservations, handling guest inquiries, coordinating with other departments, and resolving issues promptly to ensure guest satisfaction. This role requires strong communication, interpersonal skills, and a warm, professional demeanor to represent the hotel's luxury standards. Proficiency in property management systems and fluency in multiple languages are advantageous.

Guest Service Associate Housekeeping 0-2 Years Full-time Leh, Ladakh Job Summary: As a Guest Service Associate in the Housekeeping Department, you will be responsible for providing exceptional guest service by ensuring that guest rooms, public areas, and hotel facilities are maintained to the highest standards of cleanliness, comfort, and luxury. You will play a key role in guest satisfaction by addressing guest requests, fulfilling special requirements, and ensuring that every guests room and experience aligns with the hotels quality standards. Your attention to detail and proactive approach will contribute significantly to creating an immaculate and welcoming environment for all guests.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Manages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (eg, dishwashers, kitchen helpers, etc). Strives to continually improve guest and associate satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area. OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Schedules events, programs, and activities, as we'll as the work of others. Monitors the inflow of ordered materials and the maintenance of current materials. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Assists with an effective dish room equipment repair and maintenance program. Conducts china, glass and silver inventories. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Coordinates banquet plating and food running with Banquet Chef and Banquet Maitred. Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria. Ensures compliance with all Food & Beverage policies, standards and procedures. Ensures compliance with all applicable laws and regulations. Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards. Inspects food holding and transport equipment and maintains in working order. Manages all equipment, china, glass and silver and ensures adequate clean supplies of each. Operates and maintains all department equipment and reports malfunctions. Performs all duties of utility associates as necessary. Purchases appropriate supplies and manage inventories according to budget. Supervises dish room shift operations. Knows and implements brand s Safety Standards. Providing and Ensuring Exceptional Customer Service Attends meetings and communicates with executives and peers as an effort to improve quality of service. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers associates to provide excellent customer service. Sets a positive example for guest relations. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Recruits, interviews, selects, hires, and promotes associates in the organization. Brings issues to the attention of the department manager and Human Resources as necessary. Ensures property policies are administered fairly and consistently. Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs. Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job

We are looking for a Hotel Management Intern to join our team at goSTOPS, Indias fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in South and West India, fostering a welcoming and vibrant atmosphere for all visitors. Roles and Responsibilities: Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay. Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation. Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary. Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs. Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager. Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction. Book keeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks. Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Assists in leading the property s segmented sales effort (eg, group, transient, association, corporate, etc) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Assists in leading the property s segmented sales effort (eg, group, transient, association, corporate, etc) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Assists in leading the property s segmented sales effort (eg, group, transient, association, corporate, etc) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. .

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and we'll maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations