Areas of responsibility include Restaurants/Bars and Room Service, if applicable
Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction Determines training needed to accomplish goals, then implements plan
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area
CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team
Handles employee questions and concerns
Monitors employees to ensure performance expectations are met
Provides feedback to employees based on observation of service behaviors
Assists in supervising daily shift operations
Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
Conducting Day-to-Day Restaurant Operations
Ensures all employees have proper supplies, equipment and uniforms
Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
Ensures compliance with all restaurant policies, standards and procedures
Monitors alcohol beverage service in compliance with local laws
Manages to achieve or exceed budgeted goals
Performs all duties of restaurant employees and related departments as necessary
Opens and closes restaurant shifts
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Encourages employees to provide excellent customer service within guidelines
Handles guest problems and complaints, seeking assistance from supervisor as necessary
Strives to improve service performance
Sets a positive example for guest relations
Assists in the review of comment cards and guest satisfaction results with employees
Meets and greets guests
Conducting Human Resource Activities
Supervises on-going training initiatives
Uses all available on the job training tools for employees
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels employees regarding performance on an on-going basis
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Assists servers and hosts on the floor during meal periods and high demand times
Recognizes good quality products and presentations
Supervises daily shift operations in absence of Restaurant Manager
