The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery
The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
CORE WORK ACTIVITIES
Managing Sales Activities
Manages sales efforts for the hotel including local corporate and social catering
Works collaboratively with off-property sales channels (eg, Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative
Responds to incoming catering opportunities for the hotel
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals
Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc
and knows how to sell against them
Closes the best opportunities for the hotel based on market conditions and hotel needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Designs, develops and sells creative catered events
Maximizes revenue by up-selling packages and creative food and beverage
Manages catering sales revenue and operation budgets, and provides forecasting reports
Develops menus which drive sales
Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)
Participates in and practices daily service basics of the brand
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company
Providing Exceptional Customer Service
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction
Executes and supports the company s Customer Service Standards and hotel s Brand Standards
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
Gains understanding of the hotel s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Develops a close working relationship with operations to ensure execution of strategies at the hotel level
Additional Responsibilities
Performs other duties, as assigned, to meet business needs
