First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Associate - Front Office who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A Little Taste Of Your Day-to-day Every day is different, but you’ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We Need From You Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
Job Overview The main duties of a full-time fire officer are to help protect the public in emergency situations. They respond to a wide variety of calls, such as car crashes, chemical spills, flooding, water rescue and general rescue as well as fires. With many fire crews being trained as first responders they can provide first aid until the arrival of ambulance personnel. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties and responsibilities Financial Returns To report any out of order equipment that will affect hotel fire safety and notify any non-productive equipment use. Ensure PAR STOCK for material related to fire and safety is maintained all the time and store inventory is done monthly basis. People Undertaking physical and academic training Ensure that staff is adequately aware of fire safety code and preventative measures in order to facilitate the safety of a building and its employees, guest and reduce violations. Promoting fire safety via talks, advice and training sessions Create a layout of fire fighting equipment and make aware all the concerned employees. Guest Experience Deal personally with any incident involving hotel guest or their property. Ensure security of guest room access and hotel property. Maintains awareness of guest security matter / threats in the market place and competitor hotels and takes preventive action accordingly. Responsible Business Responsible for preparing emergency procedures e.g. Bomb Threats, Riots, Fire, and training of all relevant staff members To inspect daily all plant rooms, kitchens, service outlets, public areas, guest areas, BOH areas and record any defects related to fire fighting, hotels safety and PA system for rectification. Accountability To be responsible for the Fire & Life Safety of hotel guests, colleagues & assets in addition to attending emergency call outs and rescuing people and animals from life-threatening situations Qualifications And Requirements Diploma in Fire & Safety management. 2 year of Fire and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Overview Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Duties and responsibilities Financial Returns Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. People Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Guest Experience Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible Business Maintains the hotel facility and related equipment in a safe and efficient manner. Ensure the minimization wastage of electrical equipment including lamps, air conditioners / HVAC, AC ducts. Accountability To be able to work in a neat and efficient manner, keeping work areas clean and well organised. Ability to multi task in busy environment and adheres to hotel the Standard Operating Procedures. Qualifications And Requirements ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical. Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Overview As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel’s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties and Responsibilities Financial Returns Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People Assign work, and establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. Guest Experience Responsible for Small to Medium sized Events / Groups as approved by the Assistant Director of Sales Meetings & Events. You will be responsible for the successful outcome of assigned programs from pre-arrival through to post-departure; liaising, coordinating and attending meetings as required. Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent a convention's every requirement for all departments. You will work closely with the client and key hotel departments throughout the duration of the conference, being available to assist guests at the appropriate times, driving excellent customer satisfaction scores. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting/banquet experience. Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Responsible Business Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. Perform other duties as assigned. May also serve as manager on duty. Accountability Meeting Catering Sales/Banqueting/Events target along with the desired service standards . Qualifications And Requirements Minimum of 4 year Sales experience in 4* or 5* Hotel property Hospitality degree or equivalent Excellent customer relations, problem solving and time management skills Proficient knowledge of Microsoft Office and Opera Sales Proven ability to creating new business opportunities Assertive, professional and positive with a proven ability to develop in a team environment Must be able to work independently and maintain a positive attitude within a very busy environment With valid driver's license is preferred The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
You will be responsible for maintaining all equipment in good repair, minimizing downtime, and completing maintenance work orders promptly. This includes analyzing energy costs, monitoring equipment efficiency, and making necessary repairs to ensure everything is working efficiently. You will work as part of a team, communicate with other departments, and share knowledge to deliver excellent quality and service. Additionally, you will respond to guest repair requests, ensure guest satisfaction, and maintain hotel facilities and equipment in a safe and efficient manner. It is important to minimize wastage of electrical equipment and adhere to Standard Operating Procedures to ensure accountability. To qualify for this role, you must hold an ITI or Diploma in Air Conditioning and Refrigeration, Electrical, Civil, or Mechanical. A minimum of 1 to 2 years of experience in a similar role is required, along with a good understanding of English, both written and oral. Please note that the statements in this job description outline the key duties and level of work being performed and may not encompass all responsibilities or qualifications of the job.,
A Little Taste Of Your Day-to-day Bottom line? We’re looking for a new Finance & Business Support Manager comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability. In return, we’ll put our financial operations and the security of our hotel assets in your expert hands. Every day is different, but you’ll mostly be: Managing and coaching your team to ensure the right person is always on the right task Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal Maximising financial returns through financial analysis, data trends and market information – while budgeting accordingly Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution Supervising a number of clerical accounting employees across a range of functions – from Accounts Payable to Purchasing and Payroll. What We need from you: Bachelor’s degree / higher education qualification / equivalent in Accounting and Finance 4-8 years’ experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc Professional accounting or finance designation or certification preferred Must speak local language(s) Other languages beneficial What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
A Little Taste Of Your Day-to-day Bottom line Were looking for a new Finance & Business Support Manager comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability. In return, well put our financial operations and the security of our hotel assets in your expert hands. Every day is different, but youll mostly be: Managing and coaching your team to ensure the right person is always on the right task Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal Maximising financial returns through financial analysis, data trends and market information while budgeting accordingly Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution Supervising a number of clerical accounting employees across a range of functions from Accounts Payable to Purchasing and Payroll. What We need from you: Bachelors degree / higher education qualification / equivalent in Accounting and Finance?? 4-8 years experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience? Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc Professional accounting or finance designation or certification preferred?? Must speak local language(s) Other languages beneficial What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and youll become part of our ever-growing global family. Show more Show less
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A Little Taste Of Your Day-to-day Every day is different, but you’ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We Need From You Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
Duties And Responsibilities Financial returns: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget. Maintain proper inventory levels managing cost per room for supplies and labour. People Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. Assists in recruiting in line with company guidelines. Prepares detailed induction programmes for new staff. Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. Ensures training needs analysis of Housekeeping staff is carried out and training programmes are designed and implemented to meet needs. Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. Guest Experience Manage the quality of housekeeping services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry Schedules routine inspections of supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required Carry out the special needs and requests of guests, VIPs, repeat visitors and club members. Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. Responsible Business Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents). May be responsible for the security of lost and found items throughout the hotel. Perform other duties as assigned. May also serve as manager on duty. Accountability This is a mid-level managerial position in housekeeping in a full-service hotel which may include multiple sites/rooms and outlets with high volume catering and convention facilities. Typically manages a large number of staff. Qualifications And Requirements Bachelor Degree /Diploma in hospitality and hotel administration / secondary education / equivalent plus 2/3 years of housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.
Job Overview As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel’s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties And Responsibilities Financial returns: Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People Assign work, and establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. Guest Experience Responsible for Small to Medium sized Events / Groups as approved by the Assistant Director of Sales Meetings & Events. You will be responsible for the successful outcome of assigned programs from pre-arrival through to post-departure; liaising, coordinating and attending meetings as required. Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent a convention's every requirement for all departments. You will work closely with the client and key hotel departments throughout the duration of the conference, being available to assist guests at the appropriate times, driving excellent customer satisfaction scores. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting/banquet experience. Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Responsible Business Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. Perform other duties as assigned. May also serve as manager on duty. Accountability Meeting Catering Sales/Banqueting/Events target along with the desired service standards. Qualifications And Requirements Minimum of 4-year Sales experience in 4* or 5* Hotel property Hospitality degree or equivalent Excellent customer relations, problem solving and time management skills Proficient knowledge of Microsoft Office and Opera Sales Proven ability to creating new business opportunities Assertive, professional and positive with a proven ability to develop in a team environment Must be able to work independently and maintain a positive attitude within a very busy environment
Role Overview: You will be responsible for maintaining all equipment in good repair, minimizing downtime, and completing maintenance work orders promptly. This includes analyzing energy costs, monitoring equipment efficiency, and making necessary repairs to ensure everything is working efficiently. You will work as part of a team, communicate with other departments, and share knowledge to deliver excellent quality and service. Additionally, you will respond to guest repair requests, ensure guest satisfaction, and maintain hotel facilities and equipment in a safe and efficient manner. It is important to minimize wastage of electrical equipment and adhere to Standard Operating Procedures to ensure accountability. Key Responsibilities: - Maintain all equipment in good repair to minimize downtime and complete maintenance work orders promptly - Analyze energy costs, monitor equipment efficiency, and make necessary repairs for efficient operation - Work as part of a team, communicate with other departments, and share knowledge to deliver excellent quality and service - Respond to guest repair requests, ensure guest satisfaction, and maintain hotel facilities and equipment safely and efficiently - Minimize wastage of electrical equipment and adhere to Standard Operating Procedures for accountability Qualifications Required: - Hold an ITI or Diploma in Air Conditioning and Refrigeration, Electrical, Civil, or Mechanical - Minimum of 1 to 2 years of experience in a similar role - Good understanding of English, both written and oral Please note that the statements in this job description outline the key duties and level of work being performed and may not encompass all responsibilities or qualifications of the job.,
Job Overview:- Assists the Director of Sales or Director of Sales and Marketing in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team. Also to manage sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Duties and Responsibilities:- Financial Returns Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimizing waste to increase revenue. Negotiate room prices, sell USPs and hotel services within approved departmental booking guidelines. Monitors local competitors and compare their operation with his/her operation Solicits business and follow up on referrals and potential sales leads Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits Provides direction on and conducts market research Maintain regular contact with IHG regional hotels and reservation networks Attends trade shows and sells conference space when directed People Works with DOS on manpower planning and management needs Works with DOS in the preparation and management of the Department’s budget Manage day to day sales activities and build relationship with team members Personally build clear and open lines of communication with intra departments Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance Create an environment that trains, develops, coaches and mentor’s team members Guest Experience Monitors competitors activities and assists in marketing intelligence Refers sales leads to appropriate personnel within the InterContinental Hotels Group Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business Services existing business through management of account bases Sell all facets of the hotel Manage the corporate head office and the preferred hotel history for that company Develop and maintain a regular pattern of sales calls, meeting with principals of target market Provides direction on, and conducts market research and analysis Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business Builds profile within local market place through attendance at various events and local market place Conduct client interviews Entertain clients Plan and conduct familiarization tours and site inspections Travel when required to promote the hotel and develop potential business Maintain regular contact with the IHG hotels in your region and the regional reservation office Responsible Business Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advice clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. Perform other duties as assigned. May also serve as manager on duty. Accountability :- Meeting Rooms Sales target as per the allocated segment along with the desired guest experience scores Qualification & Requirements:- Minimum of 3 year Sales experience in 4* or 5* Hotel property Hospitality degree or equivalent Excellent customer relations, problem solving and time management skills Proficient knowledge of Microsoft Office and Opera Sales Proven ability to creating new business opportunities Assertive, professional and positive with a proven ability to develop in a team environment Must be able to work independently and maintain a positive attitude within a very busy environment With valid driver's license is preferred The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Overview As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel’s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties And Responsibilities Financial returns: Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People Assign work, and establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. Guest Experience Responsible for Small to Medium sized Events / Groups as approved by the Assistant Director of Sales Meetings & Events. You will be responsible for the successful outcome of assigned programs from pre-arrival through to post-departure; liaising, coordinating and attending meetings as required. Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent a convention's every requirement for all departments. You will work closely with the client and key hotel departments throughout the duration of the conference, being available to assist guests at the appropriate times, driving excellent customer satisfaction scores. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting/banquet experience. Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Responsible Business Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. Perform other duties as assigned. May also serve as manager on duty. Accountability Meeting Catering Sales/Banqueting/Events target along with the desired service standards. Qualifications And Requirements Minimum of 4-year Sales experience in 4* or 5* Hotel property Hospitality degree or equivalent Excellent customer relations, problem solving and time management skills Proficient knowledge of Microsoft Office and Opera Sales Proven ability to creating new business opportunities Assertive, professional and positive with a proven ability to develop in a team environment Must be able to work independently and maintain a positive attitude within a very busy environment