First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Associate - Front Office who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A Little Taste Of Your Day-to-day Every day is different, but you’ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We Need From You Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Job Overview The main duties of a full-time fire officer are to help protect the public in emergency situations. They respond to a wide variety of calls, such as car crashes, chemical spills, flooding, water rescue and general rescue as well as fires. With many fire crews being trained as first responders they can provide first aid until the arrival of ambulance personnel. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties and responsibilities Financial Returns To report any out of order equipment that will affect hotel fire safety and notify any non-productive equipment use. Ensure PAR STOCK for material related to fire and safety is maintained all the time and store inventory is done monthly basis. People Undertaking physical and academic training Ensure that staff is adequately aware of fire safety code and preventative measures in order to facilitate the safety of a building and its employees, guest and reduce violations. Promoting fire safety via talks, advice and training sessions Create a layout of fire fighting equipment and make aware all the concerned employees. Guest Experience Deal personally with any incident involving hotel guest or their property. Ensure security of guest room access and hotel property. Maintains awareness of guest security matter / threats in the market place and competitor hotels and takes preventive action accordingly. Responsible Business Responsible for preparing emergency procedures e.g. Bomb Threats, Riots, Fire, and training of all relevant staff members To inspect daily all plant rooms, kitchens, service outlets, public areas, guest areas, BOH areas and record any defects related to fire fighting, hotels safety and PA system for rectification. Accountability To be responsible for the Fire & Life Safety of hotel guests, colleagues & assets in addition to attending emergency call outs and rescuing people and animals from life-threatening situations Qualifications And Requirements Diploma in Fire & Safety management. 2 year of Fire and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Overview Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Duties and responsibilities Financial Returns Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. People Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Guest Experience Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible Business Maintains the hotel facility and related equipment in a safe and efficient manner. Ensure the minimization wastage of electrical equipment including lamps, air conditioners / HVAC, AC ducts. Accountability To be able to work in a neat and efficient manner, keeping work areas clean and well organised. Ability to multi task in busy environment and adheres to hotel the Standard Operating Procedures. Qualifications And Requirements ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical. Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Overview As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel’s strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties and Responsibilities Financial Returns Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People Assign work, and establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. Guest Experience Responsible for Small to Medium sized Events / Groups as approved by the Assistant Director of Sales Meetings & Events. You will be responsible for the successful outcome of assigned programs from pre-arrival through to post-departure; liaising, coordinating and attending meetings as required. Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent a convention's every requirement for all departments. You will work closely with the client and key hotel departments throughout the duration of the conference, being available to assist guests at the appropriate times, driving excellent customer satisfaction scores. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting/banquet experience. Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Responsible Business Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. Perform other duties as assigned. May also serve as manager on duty. Accountability Meeting Catering Sales/Banqueting/Events target along with the desired service standards . Qualifications And Requirements Minimum of 4 year Sales experience in 4* or 5* Hotel property Hospitality degree or equivalent Excellent customer relations, problem solving and time management skills Proficient knowledge of Microsoft Office and Opera Sales Proven ability to creating new business opportunities Assertive, professional and positive with a proven ability to develop in a team environment Must be able to work independently and maintain a positive attitude within a very busy environment With valid driver's license is preferred The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.