Guest Relations Specialist

Job Purpose:

To ensure a professional, warm, and responsive experience for all visiting customers and guests at the CRM office. The GRE will serve as the face of the organization and act as a communication bridge between customers and internal departments, ensuring prompt assistance and customer satisfaction.

Key Responsibilities:

Front Desk & Guest Handling

• Welcome all walk-in customers and visitors with warmth and professionalism.
• Maintain a visitor log, provide refreshments, and ensure comfortable seating and ambience.
• Direct customers to the appropriate department/person and manage wait times effectively.

Customer Coordination

• Provide basic project details, possession timelines, and documentation guidance when requested.
• Assist in addressing customer concerns by coordinating with backend CRM teams.
• Guide customers through the process of documentation, payments, or any ongoing queries.

Office & Experience Management

• Ensure the CRM lounge/front desk area is neat, organized, and stocked (water, beverages, brochures).
• Coordinate for meeting rooms, parking assistance, or appointment arrangements for CRM leads.
• Gather feedback from customers post-visit and report concerns for corrective actions.

Communication Support

• Make follow-up calls or confirmation calls for scheduled appointments.
• Share updates with customers for pending dues, handover processes, or event invites when needed.
• Maintain professional communication standards – both verbal and written.

CRM Support & Documentation

• Help customers fill out forms (e.g., possession request, NOC request, etc.).
• Maintain and update basic trackers on visits, follow-ups, and resolutions.
• Coordinate with Admin/Facility team for visitor badges, access, and hospitality.

Required Skills & Attributes:

• Excellent communication & interpersonal skills.
• Presentable with a pleasing personality and professional etiquette.
• Calm and patient, with a service-oriented attitude.
• Strong sense of responsibility and time management.
• Basic knowledge of CRM/customer processes in real estate (preferred).

Qualifications & Experience:

• Graduate (Any Stream); Hospitality/Communication background preferred.
• 1–3 years of experience in a customer-facing/front office or hospitality role.
• Prior experience in real estate, high-end retail, hotels, or premium service brands is a plus.

Share your resume at Kanika.bhambri@bptp.com