Guest Relations Executive

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at RAMEE HOTEL PANCHSHIL, KOLHAPUR. The ideal candidate will have 2-3 years of experience in the hospitality industry.

• Manage front desk operations and ensure seamless guest check-in and check-out processes.
• Handle guest complaints and resolve issues professionally and courteously.
• Coordinate with other departments to maintain high levels of customer satisfaction.
• Develop and implement effective strategies to enhance guest relations and loyalty.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with the hotel management team to achieve business objectives.

• Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
• Strong problem-solving and analytical skills are needed to handle complex guest issues.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of hotel management systems and procedures is essential.
• Strong attention to detail and organizational skills are necessary.
• Ability to maintain confidentiality and handle sensitive information.