Madho Bagh

We are looking for a warm, energetic, and service-driven Guest Relations Executive (GRE) to join our team and elevate the guest experience at our premium banquet space in Madhobagh B5, C-Scheme . If you’re passionate about hospitality, love interacting with guests, and can manage events with grace and professionalism—this role is for you! Key Responsibilities Guest Welcome & Farewell: Greet guests with warmth, assist them on arrival, and ensure they leave with a positive final impression. Event Coordination & Assistance: Act as the primary point of contact for event hosts and VIP guests. Ensure all requirements such as seating, décor preferences, and dietary needs are communicated and executed smoothly. Inquiry & Complaint Handling: Address guest inquiries, concerns, and complaints promptly with a calm and solution-oriented approach. Perform on-the-spot service recovery when needed. Information Support: Share accurate information about banquet hall facilities, services, and surrounding area details. Guest Feedback Management: Encourage and collect guest feedback during events to improve service standards and drive positive reviews. Communication & Reporting: Coordinate closely with F&B, housekeeping, and management teams to deliver a seamless guest experience. Administrative Work: Maintain guest records, interaction logs, and event notes Essential Skills & Qualifications Excellent Communication: Strong verbal and written skills in English and local languages. Problem-Solving: Ability to handle pressure, think quickly, and resolve challenges efficiently. Customer-Centric Attitude: Passion for delivering outstanding service and creating memorable experiences. Professional Presentation: Polished appearance, positive attitude, and courteous behavior. Organizational Strength: Attention to detail, time management, and multitasking abilities in a fast-paced environment. Experience: 1–2 years in guest relations, front office, or hospitality roles preferred. Education: Bachelor’s degree or diploma in Hotel Management or related field is an added advantage. 📍 Location Madhobagh B5, C-Scheme