Guest Relations Executive

As a valuable member of our team, you will play a crucial role in supporting management by training, evaluating, counseling, motivating, and coaching employees. Your guidance will serve as a cornerstone in fostering a positive work environment where individuals can thrive. By embodying the Guarantee of Fair Treatment/Open Door Policy, you will act as a role model and the first point of contact for employees seeking assistance or guidance. Building and maintaining positive working relationships will be key to the success of our team. Your ability to support and encourage your colleagues in reaching common goals will contribute to a cohesive and efficient work environment. Listening attentively and responding effectively to employee concerns will ensure that issues are addressed promptly and constructively. Adherence to company policies and procedures is essential in maintaining a safe and professional workplace. Your commitment to reporting accidents, injuries, and unsafe work conditions, as well as completing safety training and certifications, will contribute to a secure environment for all. Upholding the confidentiality of proprietary information and protecting company assets will be paramount in maintaining trust and integrity. In your role, you will be responsible for welcoming and acknowledging guests with genuine appreciation. Anticipating and addressing guests" service needs, including assisting individuals with disabilities, will be a key aspect of providing exceptional customer service. Your clear and professional communication skills will be essential in interactions with both guests and colleagues. Additionally, your ability to prepare and review written documents accurately and completely will ensure effective communication within the team. Ensuring adherence to quality standards and utilizing computer/POS systems to enter and locate information will be part of your daily responsibilities. Your physical stamina will be tested as you may be required to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. If you possess a high school diploma or G.E.D. equivalent, at least 1 year of related work experience, and 1 year of supervisory experience, you are encouraged to apply. While no specific license or certification is required, a commitment to upholding our values of diversity and inclusivity is essential. Marriott International is an equal opportunity employer that values a diverse workforce and fosters an inclusive, people-first culture. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, as well as any other basis covered under applicable law.,