Front Office Executive The Ritz-Carlton Hotel Company, L.L.C.

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As an Assistant in Rooms & Guest Services Operations at The Ritz-Carlton Pune, your primary responsibility will be to support management in various aspects including training, evaluating, counseling, motivating, and coaching employees. You will serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Building and maintaining positive working relationships within the team to achieve common goals is essential. Listening and responding appropriately to employee concerns, following company policies and procedures, reporting accidents, injuries, and unsafe work conditions to the manager are also part of your role. Your duties will include welcoming and acknowledging guests, anticipating and addressing their service needs, assisting individuals with disabilities, and expressing genuine appreciation to guests. Clear and professional communication is key, both verbally and in written documents. Additionally, you will be responsible for ensuring adherence to quality standards, entering and locating information using computers/POS systems, and performing physical tasks such as standing, sitting, walking, and lifting objects weighing up to 10 pounds without assistance. To be successful in this role, you should possess a high school diploma or G.E.D. equivalent and have at least 1 year of related work experience, including 1 year of supervisory experience. No specific license or certification is required for this position. At Marriott International, we are committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds of our associates. We promote a non-discriminatory environment based on any protected basis, including disability and veteran status. Joining The Ritz-Carlton team means embracing the Gold Standards of the brand, which are delivered graciously and thoughtfully every day. These standards form the foundation of The Ritz-Carlton and guide us to strive for excellence in luxury hospitality. As part of our team, you will embody the Gold Standards through our Employee Promise, Credo, and Service Values. We offer you the opportunity to take pride in your work and the team you are a part of. By becoming a part of The Ritz-Carlton team, which is a part of the Marriott International brand portfolio, you will have the chance to do your best work, discover your purpose, belong to a global team, and evolve into the best version of yourself.,

Posted 1 week ago

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