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Guest Experience Expert Front Office

Guest Experience Expert Front Office

Naukri Hospitality Jobs

2 - 4 years

|

4 - 7 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

guest experience operations customer satisfaction guest feedback hospitality guest complaints hotel management media communication and interpersonal skills analytical skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Experience Expert to join our Front Office team at Marriott International, Inc. The ideal candidate will have 2-4 years of experience in the hospitality industry.

Roles and Responsibility

Develop and implement guest-facing strategies to enhance customer satisfaction.
Collaborate with front office staff to ensure seamless check-in and check-out processes.
Manage guest complaints and resolve issues promptly.
Coordinate with other departments to maintain high service quality standards.
Analyze guest feedback and suggest improvements.
Maintain accurate records of guest interactions and transactions.

Job Requirements

Proven experience in front office operations or a related field.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Strong problem-solving and analytical skills.
Knowledge of hotel management systems and software.
Ability to lead and motivate a team to achieve high performance standards.

*Note - Job has been sourced from social media platforms/other public websites.

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