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GSA- Front Office

0 - 2 years

2 - 5 Lacs

Mysuru

Posted:4 hours ago| Platform: Naukri logo

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Skills Required

Hospitality Basic Front desk Front office operations guest satisfaction Hotel management Customer service Management Guest Service Associate MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out, while embodying the rich hospitality traditions of the region.
  • Welcome and greet guests with a warm, friendly, and professional demeanor
  • Efficiently manage check-in and check-out procedures, ensuring accuracy and timeliness
  • Handle guest inquiries, requests, and concerns promptly and courteously
  • Coordinate with other departments to fulfill guest needs and resolve issues
  • Maintain up-to-date guest records and profiles in the hotel management system
  • Process payments and manage cash transactions accurately
  • Provide comprehensive information about hotel services, local attractions, and transportation options in Mysuru
  • Assist with reservations, room assignments, and upgrades when appropriate
  • Ensure the front desk area is organized, clean, and presentable at all times
  • Support other front office operations as needed, demonstrating flexibility and teamwork
  • Promote and uphold the cultural values and hospitality standards of the local region

  • Diploma or degree in Hotel Management or related field
  • Previous experience in hotel front desk operations is preferred
  • Excellent customer service skills with a friendly and professional attitude
  • Strong communicat

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