GSA- Front Office

Company Description

Lemon Tree Hotels Limited (LTHL) is one of India’s largest and fastest-growing hotel chains, offering an array of exceptional service experiences across the upscale, upper-midscale, midscale, and economy segments. With over 220 hotels in its portfolio, including more than 110 operational properties, LTHL caters to diverse guest needs through seven distinct brands such as Lemon Tree Premier, Red Fox Hotels, and Aurika Hotels & Resorts. Known for its compelling value proposition and differentiated offerings, the company aims to provide refreshing and memorable guest experiences. Backed by a passionate team of 7,700 employees, Lemon Tree Hotels continues to expand its footprint across India.

Role Description

This is a full-time, on-site role for a GSA - Front Office position located in Anjuna. As a Guest Service Associate in the Front Office, you will handle day-to-day responsibilities such as welcoming guests, managing check-ins and check-outs, answering inquiries, and ensuring an exceptional customer experience. Additional duties include handling appointment scheduling, responding to phone calls, and maintaining front desk operations. You will play a crucial role in delivering prompt and courteous service to enhance guest satisfaction.

Qualifications

• Strong customer service and receptionist skills, including the ability to handle inquiries and ensure a welcoming environment.
• Proficiency in phone etiquette and appointment scheduling to manage front desk communication effectively.
• Excellent communication abilities, both verbal and written, to interact with guests professionally and build positive relationships.
• Organizational skills and a detail-oriented approach to manage multiple tasks efficiently.
• Previous experience in the hospitality industry is a plus.
• A diploma or degree in hospitality, hotel management, or related fields is advantageous.