GSA- Front Office

Job Title: Guest Service Associate (Front Office)
Department: Front Office
Reports To: Front Office Manager

Job Summary:
The Guest Service Associate (Front Office) is responsible for delivering a warm welcome to guests, handling check-in and check-out procedures, managing guest inquiries, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and a customer-first approach.

Key Responsibilities:

• Welcome guests warmly and assist with check-in and check-out processes.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Manage room allocations and key issuance as per booking details.
• Provide accurate information about hotel services, facilities, local attractions, and travel assistance.
• Coordinate with Housekeeping and other departments for special requests or room readiness.
• Maintain and update guest records in the Property Management System (PMS).
• Process payments, issue receipts, and handle billing accurately.
• Follow hotel policies, procedures, and security protocols.
• Assist in upselling rooms and promoting hotel packages or services.
• Maintain the cleanliness and professional appearance of the front desk area.

Skills & Qualifications:

• Diploma or degree in Hospitality Management preferred.
• Previous experience in front office or customer service roles is an advantage.
• Proficiency in hotel PMS systems
• Strong communication and interpersonal skills.
• Excellent grooming and presentation standards.
• Ability to work in rotational shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Expected Start Date: 13/08/2025