Growth Manager (Post sales)

Company Overview:

GobbleCube is an AI-powered GrowthOS designed to help brands maximise performance across all their online platforms. We provide hyperlocal digital shelf insights, enabling brands to solve daily challenges related to channel-level sales, pricing and promotions, inventory management, and cost optimisation.

Leveraging these insights, GobbleCube empowers over 150 brands to optimise their Retail Media spend—a major cost driver—by utilising real-time AI-driven intelligence. Our platform enables brands to make data-driven decisions, improving digital marketing efficiency and driving profitability. As we enter our next growth phase, we are poised to onboard leading CPG brands in India and globally. 

About the Job:

We are looking for a Growth Manager from a Tier 1 college to join our high-growth SaaS company. The ideal candidate will have strong problem-solving skills and the ability to transform customer challenges into revenue opportunities. This role involves program management, revenue management, and building scalable solutions and teams to drive business growth.

Key Responsibilities:

- Customer Problem-Solving & Revenue Growth: Work closely with customers to understand their pain points / problem-solving, build scalable solutions and convert them into revenue opportunities.

- Program & Account Management: Oversee key accounts to ensure customer satisfaction, retention, and revenue growth.

- Process & SOP Development: Build and standardise operational processes, frameworks, and SOPs to scale customer success and account growth.

- Cross-Functional Collaboration: Act as a bridge between customers and internal teams (sales, onboarding, product, and tech) to align with the desired business outcomes of clients.

- Data-Driven Decision Making: Leverage data analytics to track customer usage, identify growth opportunities, and improve business strategies.

- Upselling & Cross-Selling: Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.

- Customer Engagement & Insights: Conduct regular check-ins and business reviews with customers to ensure they derive maximum value from GobbleCube's platform.

Required Skills:

- Bachelor’s/Master’s degree from a Tier 1 college (IITs, IIMs, ISB, NITs, etc.).

- 2+ years of experience in Growth, Customer Success, Strategy & Ops, Business Consulting, or a related role in a B2B SaaS company.

- Strong problem-solving skills with a structured approach to tackling business challenges.

- Experience in program management, account management, and setting up scalable processes/solutions.

- Excellent analytical skills with proficiency in data tools (Excel - mandatory, and SQL - preferred).

- Strong communication and stakeholder management skills.

- Proven track record of driving revenue growth through customer engagement and optimisation strategies.