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SLK Digital
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Group Manager - Software

Group Manager - Software

SLK Digital

15 - 18 years

11 - 15 Lacs

Karnataka

Posted:1 day ago| Platform:

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Skills Required

customer relationship gross margin talent management group management recruitment vendor management project management forecasting training budgeting strategic planning marketing revenue delivery management performance management pricing

Work Mode

Work from Office

Job Type

Full Time

Job Description

PURPOSE OF THE ROLE

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLK's vision and values.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
Collaborate with customer's sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
Collaborate with internal recruitment team for fulfilling onsite positions.
Ensure Talent Management through upskilling, succession & progression planning.
Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
Ensure the required gross margins targets are met while onboarding the new candidates

EDUCATION QUALIFICATION

Degree: B.E, MBA
Certifications (if any): Optional

MINIMUM EXPERIENCE REQUIRED

Overall (in years): 15-18 years
Relevant (in years): 5 years

DOMAIN/ FUNCTIONAL SKILLS

Knowledge of domain of the vertical/business unit
In-touch with key developments in the business across industry

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