Group Manager - Software

Job Description

. BASIC INFORMATION ON THE POSITION Position Name Group Manager - Software Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence. Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers. Collaborate with internal recruitment team for fulfilling onsite positions. Ensure Talent Management through upskilling, succession & progression planning. Ensure attrition percentage is less than the prescribed value for the LOB/CBU. Ensure the required gross margins targets are met while onboarding the new candidates EDUCATION QUALIFICATION Degree B.E, MBA Certifications (if any) Optional MINIMUM EXPERIENCE REQUIRED Overall (in years) 15-18 years Relevant (in years) 5 years DOMAIN/ FUNCTIONAL SKILLS Knowledge of domain of the vertical/business unit In-touch with key developments in the business across industry