Group Account Manager

Role Overview

As a Group Account Manager, you will lead a portfolio of key client accounts while guiding a

team of Account Managers and Campaign Managers toward excellence. You’ll be the senior face

of client partnerships—building trust, aligning social-first strategies with business goals, and

ensuring long-term growth. This role demands a balance of strategic foresight, operational

oversight, and people leadership, making you the driving force behind both client success and

team performance.

Key Responsibilities

● Account Leadership

○ Own a portfolio of client accounts with accountability for retention, growth, and

health.

○ Build and nurture senior-level client relationships, positioning the agency as a

trusted long-term partner.

○ Represent portfolio performance and growth opportunities in leadership

discussions.

● Strategy & Growth

○ Translate business objectives into integrated, social-first strategies.

○ Shape client growth strategies through upselling, cross-selling, and innovation in

social media approaches.

○ Anticipate platform and cultural shifts to prepare clients for early adoption and

future-proof campaigns.

● Team Leadership

○ Mentor and empower Account Managers and Senior Campaign Managers.

○ Define team goals, review performance, and identify development opportunities.

○ Foster collaboration across Creative, BD, Influencer, Strategy, and Ops teams.

○ Ensure consistent quality across all client deliverables.

● Operational Excellence

○ Drive adherence to timelines, budgets, and WLDD quality standards.

○ Resolve challenges with calm, proactive problem-solving.

○ Oversee P&L and revenue management for assigned accounts.

Skills & Requirements

Must-Have Skills

● Proven leadership in managing multiple client accounts at scale.

● Deep expertise in social media dynamics, trend forecasting, and market shifts.

● P&L and revenue ownership experience.

● Strong client strategy development (upselling, cross-selling, scaling).

● High-level stakeholder management (internal + client-side).

● Team leadership and mentoring capabilities.

● Ability to align campaigns with business goals and measurable ROI.

Soft Skills

● Visionary leadership with a growth mindset.

● Empowerment-driven approach to team management.

● Emotional intelligence in handling clients and teams.

● Strong problem-solving and solution-oriented thinking.

● Cultural awareness and trend sensitivity.

Experience & Background

● Work Experience: 5–8 years in account, client, or campaign management.

● People Management: 2–3 years of experience leading and mentoring teams.

● Industry Domains: Creative, digital, and media agencies.

Why This Role Matters

The Group Account Manager is the Pod Head—responsible for strategic direction, delivery

excellence, and client growth across the pod. You’ll be shaping the future of client partnerships,

ensuring flawless execution, and building a team that thrives on innovation and collaboration.