Group Account Manager

Role Summary:

Group Account Manager

Key Responsibilities:

Client-Facing Responsibilities:

• Act as the primary point of contact and escalation for all branding & packaging projects.
• Strategically contribute to client projects, providing creative insights, asking the right questions, and ensuring projects meet business objectives.
• Ensure timely and high-quality delivery of all project milestones, while managing client expectations effectively.
• Oversee project billing, invoicing, and adherence to financial timelines.
• Collaborate closely with cross-functional teams (strategy, design, copywriting, web) to deliver cohesive brand solutions.

Internal Team & Operational Responsibilities:

• Maintain and track the health of the branding & packaging vertical at the project level, identifying bottlenecks and opportunities for improvement.
• Onboard new projects, define processes, and assemble high-performing project teams.
• Drive creative collaboration and knowledge sharing across functions.
• Spearhead adoption of new processes and tools across teams to improve efficiency and quality.
• Identify and implement AI-led initiatives to streamline creative processes and enhance team productivity.
• Coach, mentor, and upskill the team to build confidence, improve timelines, and foster a culture of continuous learning.

Skills & Experience

• Proven experience leading branding & packaging projects in a creative agency or similar environment.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Deep understanding of branding, design, packaging, and creative strategy.
• Ability to think strategically and contribute creatively to client projects.
• Comfortable managing client relationships and delivering high-quality presentations.
• Experience in process building, team leadership, and operational excellence.
• Knowledge of AI tools for creative workflows is a plus.