4 Grievance Resolution Jobs

An opportunity to work with The Sankalp Group assures you more than just job satisfaction, it inculcates a sense of diversity and humanitarian values needed to function in a hospitality sector. The position available is for an HR Executive at Statue Of Unity - Ektanagar, Ahmedabad, with a minimum experience requirement of 0 to 3 years. As an HR Executive for Ramada encore Statue of Unity, your responsibilities will include managing recruitment and onboarding processes for hotel staff to ensure timely and efficient hiring. Additionally, you will be expected to assist in employee training and development programs aimed at enhancing skills and performance. Handling employee relations, resolving grievances, and promoting a positive workplace culture are also essential aspects of this role. If you are interested in this opportunity, kindly send your CV to hrd@sankalponline.com.,

Job Description: We are looking for an experienced HR and Recruitment Specialist with a strong background in the hotel or hospitality sector. The ideal candidate will be responsible for overseeing end-to-end HR operations, recruitment processes, and talent acquisition strategies, with a focus on building a high-performing team aligned with organizational goals. Key Responsibilities: Handle end-to-end recruitment for various roles, especially in hospitality operations. Develop and implement HR strategies and initiatives aligned with overall business strategy. Manage employee relations, performance appraisals, and grievance resolution. Ensure compliance with labor laws and company policies. Support current and future business needs through the development, engagement, and retention of talent. Maintain the work culture and ensure high levels of motivation and productivity across teams. Desired Profile: 5 - 10 years of HR and recruitment experience in the hospitality industry. Strong knowledge of HR best practices, employment law, and recruitment methodologies. Excellent interpersonal, communication, and organizational skills. Ability to handle multiple roles including HR operations, employee engagement, and recruitment. Should be proactive, solution-oriented, and able to work independently. Additional Information: Interview Process: Final round will be a physical interview at our office. Location: Nagpur

The job involves handling queries and issues of HR/Employee, customers, and brokers related to claims and other matters. Your responsibilities include resolving queries through emails and calls, guiding customers on applying for claims and policy terms, registering claims in the system, and following up with the Insurance Company for endorsements. You will also be responsible for tracking claims files, updating corporate clients, following up on cheque dispatch and NEFT details, and maintaining day-to-day activities on worksheets. Additionally, you will be required to resolve grievances by coordinating with the operations team and preparing/sending monthly MIS reports to corporate clients. This is a full-time position that requires you to work in person at the specified location.,

Payroll Management & Reconciliation Assist in the end-to-end processing of monthly payroll for all employees, ensuring absolute accuracy, timeliness, and strict adherence to internal policies and statutory requirements. Conduct thorough payroll reconciliations (general ledger, bank, and employee records) and resolve any discrepancies promptly. Independently manage and verify payroll inputs including attendance, leaves, variable pay, deductions, and reimbursements. Assist in preparation and analysis of complex payroll reports for management review, identifying trends and potential areas for improvement or concern. Support internal and external payroll audits by providing comprehensive documentation and explanations. • Strategic HR Leadership & Team Management Lead and mentor a team of HR professionals, fostering a high-performance culture and ensuring exceptional service delivery. Develop and implement HR strategies that align with organizational objectives and contribute to business growth. Build strong internal relationships across all functions and management levels, acting as a trusted advisor. Key Responsibilities and Outcomes (What the Person needs to accomplish in the role?) Mission (Why does this role exist?) and Scope (About the Job) Company Profile Drive continuous improvement in HR processes and systems to enhance efficiency and employee experience. • Recruitment & Talent Acquisition: Manage and mentor a team of recruiters, lead end-to-end recruitment processes for multiple business units across locations within defined deadlines. Build and implement robust sourcing strategies leveraging job boards, social media, referrals, and agencies. Drive employer branding initiatives to enhance talent visibility and market presence. Oversee seamless candidate experiences from sourcing to onboarding, including timely offer rollouts and documentation. Ensure compliance with hiring policies, maintenance of candidate databases, and development and monitoring of recruitment metrics to improve efficiency and quality of hire. • Employee Onboarding & Lifecycle Management Lead the team for successful onboarding of the candidates across locations Maintain accurate and up-to-date employee records including joiners, exits, transfers, and personal data updates. Manage issuance of letters (confirmation, increment, promotion, etc.), ID cards, and HRIS updates. Support and guide the team through exit interviews, clearance processes, and full & final settlements. • Payroll & Compliance: Manage end-to-end payroll processing for employees across India. Ensure accurate and timely salary processing, reconciliations, and statutory compliance (PF, ESIC, TDS, PT, LWF, Bonus, Gratuity, Shops & Establishment Act, Labour Laws, etc.) Handle payroll inputs, audits, and resolve payroll discrepancies while also address employee payroll-related queries and provide timely resolutions Coordinate with internal and external teams to ensure smooth payroll operations Prepare and analyze comprehensive payroll reports for management review and stay continuously updated on changes in payroll regulations to implement them proactively. Performance Management: Design and drive performance management frameworks (goal setting, mid-year & annual reviews) Partner with department heads to build a high-performance culture and continuous feedback Provide strategic insights to leadership based on performance data and trends. • Employee Engagement & Grievance Redressal Develop and execute comprehensive employee engagement strategies, recognition programs, and actionable improvement plans. Lead employee surveys, analyze feedback, and drive initiatives aimed at enhancing employee satisfaction and retention. Act as the primary point of contact for employee concerns and grievances, ensuring swift, professional, and equitable resolution. Utilize HR analytics to gain actionable insights and proactively improve engagement and retention rates. • Policy Management & HR Governance Develop, communicate, and enforce HR policies in line with best practices and legal requirements. Conduct periodic audits of HR processes to ensure compliance and process efficiency. Draft and revise HR SOPs and manuals based on business needs and statutory changes. Support and facilitate internal and external audits related to HR operations. • Vendor & Stakeholder Management: Manage relationships with compliance consultants, recruitment agencies, background verification partners, and HRIS vendors. Ensure SLAs are met, costs are controlled, and service delivery is effective. Serve as the liaison between HR and other internal departments (Finance, IT, Admin). • Learning & Development: Work closely with leadership and cross-functional teams to identify learning needs across departments. Coordinate internal and external training programs, workshops, and certifications. Track team attendance, participation, and feedback to ensure development ROI. • MIS and Data Analysis: Leverage HRIS systems to generate reports and analyze critical HR data. Assist in development and maintenance of HR dashboards and metrics. Ensure data accuracy and integrity within HR systems. Identify trends in HR data and recommend actions to improve efficiency and effectiveness.