Patient Relations Manager

0 - 2 years

3 - 7 Lacs

Posted:13 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary

The Patient Relations Manager is responsible for managing patient experience, addressing concerns, and ensuring smooth coordination between patients and hospital departments. The role ensures high service quality, patient satisfaction, and adherence to healthcare standards.

Key Responsibilities

  • Manage patient interactions, feedback, and grievance resolution.
  • Ensure high-quality service and patient satisfaction throughout the care journey.
  • Coordinate with doctors, nurses, and administrative staff for patient needs.
  • Maintain patient records and ensure compliance with hospital policies.
  • Train and guide staff on patient service standards.
  • Prepare reports on patient feedback, service gaps, and improvement areas.

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