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Ienergizer
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GM-Quality (Sr. Manager Quality & above from BPO To apply) Noida -18 L

GM-Quality (Sr. Manager Quality & above from BPO To apply) Noida -18 L

Ienergizer

10 - 20 years

12 - 18 Lacs

noida

Posted:None| Platform:

Apply

Skills Required

six sigma certified gm quality green belt quality tools quality head bpo customer quality qbr fmea 7qc black belt dmaic rca agm quality call quality quality monitoring quality assurance mbr

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Applicant,

General Manager- Quality at iEnergizer Noida Sec 60.

General Manager Quality**

Domestic

Quality & Training

Noida Sec 60

5.5 Days from Office

CONTACT PERSON: HR SHARANDEEP KAUR - 9266364422 / sharandeep.kaur@ienergizer.com.

Budget

IMPORTANT REQUIREMENTS: -

At least 2 years as Sr. Manager Quality / 1+ Year as AGM/ DGM/ GM /Head Quality on Papers.
Applicants should be from Core BPO Industry and working in Quality Domain (Customer Service: Inbound/ Outbound)

JD-

Minimum 10 years of experience in the BPO
industry preferably domestic business.
At least
6 years in Quality leadership roles
, handling
multiple client programs FTE span of 500+
Prior experience in managing
both inbound voice and non-voice (email/chat) processes

Tech support experience would be a plus.
Proficient in Excel & PowerPoint.
Excellent verbal and written communication skills must be comfortable presenting in high level client meetings & discussions.
Must have
led process transitions / ramp-ups & quality framework setup
this is essential for our new site setup.
Certifications such as Six Sigma (Green/Black Belt), COPC or Train-the-Trainer (TTT) at least 1 such certification is a must.
Knowledge of compliance frameworks (ISO, COPC, or similar) would be a plus.
Experience in managing T&Q during high ramp-up phases would be needed.

NOTE:

1st: People from Delhi NCR or Nearby location / has Delhi NCR as hometown to apply.
2nd: NO Accommodations/ Cabs

Regards

Sharandeep Kaur

Hiring Team

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