Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program
Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements
Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager
Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard
Raise the alarm when defect metrics are not being met or bottlenecks in the process exist
Responsible for RCA when program targets on defects are not being met
Responsible for escalating performance issues when KPI goals are not being met
Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work
Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work)
Facilitate triage meetings
Ensure defects are scheduled accordingly and monitor the through put of defect closure
Represent your program for the periodic health of program review within the delivery team
Responsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models
Authorities
To conduct bug triaging sessions with the team
Authorized to initiate RCA for recurring bugs
Authorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer
point of contact for Error Management process
Skills: management,customer,metrics evaluation,jira,data analysis,bug triaging,process improvement,analytical skills,defect management,rcaKeywordsdefect management,JIRA dashboards,Error Management process,data analysis,bug triaging,process improvement,JIRA*,QA*Mandatory Key Skillsdefect management,JIRA dashboards,Error Management process,data analysis,bug triaging,process improvement,JIRA*,QA*
