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Conduent
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Senior Manager, Quality Assurance

Senior Manager, Quality Assurance

Conduent

5 - 10 years

8 - 13 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

project management presentation skills sql tableau data visualization preventive action spc power bi business analytics mentoring root cause analysis quality management lean quality assurance qms manufacturing ppap six sigma green belt

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Tasks & responsibilities

Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
Providing HighQualityBusiness analytics support to Management team
Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
Leading high impactSixSigmaand Lean projects
Coach green belt and smaller/lower complexity projects across the business.
Mentoring Green Belts/Yellow Belts

Business Process matrices & Reporting:

To define & develop Process Metrics Scorecard (Client \u2013 Domain level) \u2013 both for existing key clients and new clients and Tracking performance around these metrics
Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals

Knowledge & Skills

Six Sigma Green Belt or Black Belt certifications
Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
Strong analytical and problem-solving skills with sound business Knowledge
Possess excellence, project management, and people management skills.

QualificationsGraduate in any stream, Engineering Graduates are preferred.

At least 5 Years of relevant experience in the field of Quality

8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers.

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