Global Training Manager

about Randstad enterprise

Randstad Enterprise Group (REG), is a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and solution design functions of world-leading RPO and MSP provider Randstad Sourceright, the new group is focused on elevating enterprise customer value propositions and developing strategic roadmaps across the total talent lifecycle by drawing on Randstad's complete portfolio of services, products, and solutions globally.

This role will be based out of Hyderabad and Bangalore location in hybrid mode.

about team

Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for Fortune 500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's businesses. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger.

We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.

Duties and Responsibilities

• Lead and develop a team of global trainers, who deliver trainings including, but not limited to new hire, process refresher, behavioral and skills-based trainings
• Evaluate and maintain training delivery methods and make recommendations to improve trainee experience as well as outcome.
• Provide regular progress updates to internal and external stakeholders regarding training initiatives
• Partner with delivery, quality and leadership to identify critical training needs or gaps that are essential to drive growth
• Own, manage and drive training initiatives within Screening workstream, partnering with counterparts within Training Leadership to ensure alignment with account-wide processes and best practices
• Act as Training POC for implementation/expansions within Screening workstream
• Attend weekly, monthly business reviews, contribute and present back training slide with data-driven insights, demonstrating training ROI
• Ensure consistency in training format and delivery
• Seek to identify, repurpose and leverage existing training content within the greater organization that is applicable to current account
• Host trains the trainer sessions for internal subject matter experts (system related rollouts, enhancements, new products, etc.)
• Personally deliver various training content in person, live web training and or recorded online
• Maintain overall training calendar of events
• Track training performance and measure the effectiveness
• Trainee knowledge retention by issuing assessment test and quizzes on course material
• Training impact and correlation to new hire ramp (0-1 year tenure group)
• Solicit training feedback through regular post training surveys and recommend necessary changes to improve training effectiveness
• Establish performance tracking and reporting within Learning Management System (LMS)
• Develop training schedules and plans for workstream-specific training initiatives

Basic qualifications:

• 8-10+ years experience in learning and development leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
• Business related postgraduate qualification or equivalent relevant business
• Experience leading and developing a global team of trainers and managers
• Experience with e-learning platform

Preferred qualifications include:

• MBA preferred in related field
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong organizational and time-management skill

Knowledge, Skills, and Abilities

• Extensive knowledge of instructional design theory and implementation
• Extensive knowledge of learning management systems and web delivery tools
• Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• People leadership and professional development skills
• Familiarity with traditional and modern job training methods and techniques