Global Service Delivery Manager

🌟 Hiring: Global Service Delivery Leader

Location:

Notice Period:

Global Service Delivery Leader

Key Responsibilities:

Service Delivery Management

• Lead end-to-end service delivery across global accounts, ensuring SLA, KPI, and quality adherence.
• Drive operational governance, performance tracking, and continuous improvement.
• Oversee scheduling, deployment, and productivity of field service teams across geographies.
• Implement best practices, processes, and tools to optimize service delivery.

Client & Stakeholder Management

• Serve as a senior point of contact for strategic clients, ensuring proactive communication and issue resolution.
• Conduct business reviews and performance meetings with clients and internal teams.
• Collaborate with account management, sales, and project teams to identify upsell/cross-sell opportunities.

Leadership & Team Development

• Lead and mentor global service delivery teams including managers, coordinators, and field engineers.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Ensure training, certification, and development programs for field teams.

Operational Excellence & Transformation

• Identify opportunities for process automation and technology enablement.
• Standardize tools, reporting, and operational procedures globally.
• Implement dashboards and metrics to track performance, cost, and customer satisfaction.

Financial Management

• Manage budgets, forecasts, and cost optimization strategies.
• Ensure operational efficiency and profitability across engagements.

Requirements:

• Bachelor’s degree in Engineering, Business Administration, or related field (MBA preferred).
• 15+ years in service delivery, operations, or field service management in IT, telecom, industrial, or facilities management sectors.
• Experience managing multiple global accounts and large dispersed field teams.
• Strong expertise in SLA management, service governance, and customer success.
• Proven experience in operational transformation, process improvement, and digital service enablement.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with ServiceNow, Salesforce, SAP FSM, or similar tools is a plus.

How to Apply:

Rishika.dubey@axiomtechnologies.com