Job Description Duration: Long Term Shift: 2 Remaining Positions: 1 Details: Job Description: Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures. Monitor group email inbox and enter into ticketing system. Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST) # Immediate start preferred Job Requirements Details: Job Requirement: Strong customer service skills with a passion to exceed customer expectations. Good analytical and problem solving skills. An understanding of ITIL v3. A passion and interest in learning a broad knowledge of hardware and software. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). Strong English written and verbal communication skills. Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences. Ability to work under stressful conditions. Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques. #LI-ONSITE#LI-AS1 Pay Range: $ 300000.00 - $ 600000.00

Job Description Duration: Full Time Remaining Positions: 1 Details: We are looking for a Senior .NET Developer with 7+ years of experience to support and enhance a suite of complex supply chain applications . The role requires deep technical expertise in VB.NET , C# , and MS SQL Server , along with experience integrating with Navision , SAP , and legacy systems such as MS Access . You will play a key role in supporting business-critical workflows and ensuring operational continuity across platforms, including daily Java-based process executions. Key Responsibilities: Lead the support and development of enterprise-level supply chain applications using VB.NET , C# , and MS SQL Server . Monitor and troubleshoot daily job schedules , including Java-based processes and other batch integrations. Drive integration and data flow between applications, including SAP , Microsoft Navision (Dynamics NAV) , and legacy platforms. Maintain and update legacy applications built with MS Access , ensuring data consistency and performance. Serve as a technical point of contact for production issues, escalations, and root cause analysis. Provide guidance to junior developers and support staff as needed. Ensure adherence to IT service management standards (e.g., change, incident, and problem management). Create and maintain documentation for system logic, workflows, and procedures. Engage with business stakeholders to understand evolving requirements and deliver reliable solutions. Job Requirements Details: Required Skills & Experience: 7+ years of hands-on experience with .NET technologies , specifically VB.NET and C# Strong expertise in Microsoft SQL Server , including complex queries, stored procedures, performance tuning, and data modeling Proven experience with SAP and Navision (Dynamics NAV) system integrations Exposure to maintaining and enhancing MS Access-based legacy applications Familiarity with Java-based job scheduling or batch processes Excellent problem-solving and analytical skills Strong communication and stakeholder engagement abilities Ability to manage and prioritize multiple concurrent tasks in a fast-paced environment Senior-level position with expectation for ownership , initiative , and leadership in solution delivery Preferred Qualifications: Bachelor's degree in computer science, Information Technology, or related field Experience with job scheduling tools (e.g., Control-M , Windows Task Scheduler , Autosys ) Understanding of supply chain processes and EDI workflows Exposure to cloud-based or hybrid environments is a plus ITIL certification or knowledge of ITSM practices preferred #LI-AS2 Pay Range: Based on Experience

Job Description Remaining Positions: 1 Details: Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. . Should have excellent written and verbal communication . Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) . Good troubleshooting skills on Windows/Linux OS . Basic understanding on Networking and Network devices. . Excellent understanding of Infrastructure/Application/Job monitoring . Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.) . Administration of monitoring tools would be good to have skill Responsibilities: . Provide L1+ support for team deliverables. . Configuration, allocation, and management of centralized storage systems and other deployed storage solutions . Help develop or engineer new solutions related to data storage and access . Help setup of new storage technologies - tapeless, cloud storage etc. . Be able to take care of most of P2/P3/P4 tasks and document the RCCA. . Interacting with client over calls and provide details and reasoning of the deliverables. . Troubleshooting experience and ability to fulfill L2 support . Good knowledge on multiple Backup and Storage Systems like: o Knowledge of Commvault, Rubrik, Veeam, r etc o EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. . Experience with monitoring and performance tuning of various storage systems . Experience with capacity planning and storage allocation forecasting . Experience in storage Operations management, backup systems, SAN, NAS, DR . Working knowledge of systems from major data storage vendors and cloud services . Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking . Basic Scripting . Good knowledge in Windows and Unix OS . Working Knowledge of VMware/Hyper-V. Job Requirements Details: Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. . Should have excellent written and verbal communication . Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) . Good troubleshooting skills on Windows/Linux OS . Basic understanding on Networking and Network devices. . Excellent understanding of Infrastructure/Application/Job monitoring . Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.) . Administration of monitoring tools would be good to have skill Responsibilities: . Provide L1+ support for team deliverables. . Configuration, allocation, and management of centralized storage systems and other deployed storage solutions . Help develop or engineer new solutions related to data storage and access . Help setup of new storage technologies - tapeless, cloud storage etc. . Be able to take care of most of P2/P3/P4 tasks and document the RCCA. . Interacting with client over calls and provide details and reasoning of the deliverables. . Troubleshooting experience and ability to fulfill L2 support . Good knowledge on multiple Backup and Storage Systems like: o Knowledge of Commvault, Rubrik, Veeam, r etc o EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. . Experience with monitoring and performance tuning of various storage systems . Experience with capacity planning and storage allocation forecasting . Experience in storage Operations management, backup systems, SAN, NAS, DR . Working knowledge of systems from major data storage vendors and cloud services . Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking . Basic Scripting . Good knowledge in Windows and Unix OS . Working Knowledge of VMware/Hyper-V. Pay Range: Based on Experience