Country:
India
Work Location:
HYTGRD
Work Location:
, Telangana, India
Openings:
1
Department:
Work Mode:
On Site
Shift:
8 hours
Job Type:
(Unknown)
Experience Range:
5 - 7 Yrs.
Preferred Industry:
Any
Qualification Required:
Graduate
Salary:
INR 100000
Key Skills:
GSOC Manager for APAC
Functional Area:
Security Services
Job Introduction:
Job Title:
Global Security Operations Center (GSOC) Manager
Location:
Hyderabad
Client:
ServiceNow (via G4S Secure Solutions)
Vacancy:
1
Salary:
Solely based on the performance of the candidate during the interview.
Reporting To:
GSOC Manager / Regional Security Manager
About the Role
We are seeking a proactive and experienced GSOC Manager to oversee day-to-day operations of the Global Security Operations Center in Hyderabad. This leadership role ensures 24/7 operational excellence, supervises team performance, manages critical incidents, and maintains security technology systems to protect people, property, and assets.
Key Responsibilities
Team & Operational Leadership
- Lead, train, and mentor a team of GSOC analysts ensuring high performance, effective scheduling, and regular evaluations.
- Oversee daily operations to ensure compliance with security protocols and global standards.
- Act as the primary point of contact for emergency and routine calls, dispatch, and coordination.
- Promote a culture of accountability, collaboration, and operational excellence within the GSOC team.
Incident & Emergency Management
- Respond to critical incidents, coordinate with internal teams and external authorities.
- Escalate critical threats and complaints swiftly to relevant stakeholders.
- Execute emergency protocols for fire, medical incidents, alarms, or natural disasters.
- Oversee real-time monitoring and response to alarms, emergencies, and security threats.
- Coordinate the dispatch of on-site EMS, security officers, and facilities support during incidents.
- Act as the first point of contact for emergency communications, offering clear and composed guidance.
- Ensure timely escalation of critical threats and incidents to relevant internal stakeholders.
System Oversight & Maintenance
- Supervise security system functions including CCTV, alarms, access control, and communications.
- Monitor and maintain operational status of radios, telephonic equipment, FACP, etc.
- Ensure meticulous tracking of equipment maintenance and collaborate with IT/System teams.
- Monitor and manage surveillance systems including CCTV, access control, radios, telephony, and alarm systems.
- Supervise the maintenance and operational functionality of all security equipment with detailed data tracking and follow-up.
- Assist investigations with technical support, footage reviews, badge audits, and report generation.
Data, Reporting & Project Execution
- Analyze incidents, document findings, and produce incident trend reports.
- Develop communication strategies for security alerts and key updates.
- Manage projects such as system upgrades, SOP enhancements, and training rollouts.
- Develop and implement efficient internal communication strategies during incidents.
- Provide timely incident reports, alarm summaries, and theft or accident documentation.
- Monitor and report on key performance indicators (KPIs) to improve service delivery.
Threat Intelligence & Investigations Support
- Monitor global threat trends and produce advisories and intelligence summaries.
- Support investigations with footage, badge audits, and technology-related requests.
Process & Project Management
- Lead security-related projects including technology upgrades and GSOC process enhancements.
- Support the development and rollout of GSOC policies, standard operating procedures, and staff training modules.
- Drive strategic initiatives in threat intelligence, travel safety, and global emergency preparedness.
Candidate Profile
-
Gender:
Male candidates preferred -
Age:
30 40 years -
Physical Requirements:
Minimum height of 58"; physically fit -
Should be a fluent English speaker
Educational & Professional Requirements
- Bachelor s degree in Security Management, Criminology, IT, or a related field
- Preferred Certifications: CPP, PSP
- Minimum of 5+ years progressive experience in crisis management, emergency services, or GSOC operations.
- Proven leadership in team supervision and crisis management
Key Skills & Competencies
- Strong command of CCTV, access control, and incident case management systems
- Hands-on experience with Everbridge, Ontic, ServiceNow, and Microsoft 365
- Superior decision-making, crisis response, and stakeholder communication skills
- High emotional intelligence and meticulous attention to operational detail
What We Offer
- Weekly Off
- Provident Fund
- Medical Insurance
- Gratuity
- Leave Wages & Bonus (as per policy)
Application Process
Submit your updated resume via WhatsApp including Date of Birth, Height, and Weight
.
Selection involves:
- Resume screening
- Telephonic interview
- Face-to-face interview
- Offer letter & induction training at G4S Training Center
Contact Details
Name:
Abhay Mulik
This is a unique opportunity to lead a high-impact GSOC team for a globally renowned client, contributing to organizational resilience and safety. We look forward to your application.
Job Responsibility:
The Ideal Candidate:
Perform an action: