Job
Description
This is a senior leadership role within the first line of defense, with dual responsibilities. In addition to being the global head of IQ-EQ Operational Resilience, this job holder is also the Risk and Control lead for Group Operations. Operational Resilience responsibilities Responsible for oversight of the overall Operational Resilience program, monitor the organisation’s adoption of the program and report/escalate compliance, and associated continuity risks to Executive Management and relevant Risk and Compliance committees. Accountable for policy, standards and KPI development Drive the execution of group-level Operational Resilience and crisis management frameworks Collaborate with IQ-EQ local jurisdictions and GCD to align on policy and procedural requirements, while acknowledging jurisdictional ownership of Operational Resilience implementation. Support jurisdictions and GCD with tools, templates, and best practices to strengthen local continuity plans. Lead and facilitate cross-jurisdictional resilience exercising, scenario planning, and post-event analysis. Support Operational Incident and Crisis Management requirements of the Group as required Ensure programme is aligned with applicable regulatory expectations and industry best practices (e.g., DORA, PRA, ISO 22301). Drive a culture of Resilience across the organisation. Support audit (Internal and external) , due diligence and RFP requirements. Provide strategic direction to continuously evolve the organisation’s resilience program n line with regulation, industry best practice, internal business strategy and client requirements. Work in partnership with technology, Group risk and compliance including information security, Cyber, Outsourcing and vendor management to support understanding of resiliency capabilities, to identify vulnerabilities and influence the business to address or accept associated risks Group Operations, Risk and Controls responsibilities Act as the primary first line risk and resilience leader within the GCD. Working alongside the Group Operations leadership to ensure the team operates within its defined risk appetite, complies with group risk and compliance policies and standards, applicable regulatory requirements, and upholds robust governance standards. Leads the Risk and compliance team in Group Operations. Acts as an oversight and advisory body, supporting operational teams while maintaining a clear boundary to provide objective risk evaluation and compliance assurance. Work closely with the second line of defence (Group Risk and Compliance and Regional Risk and Compliance teams) to ensure effective implementation of applicable policies, risk frameworks and regulatory compliance. Oversee operational risk identification, assessment, and mitigation activities specific to the GCD Maintain and enhance the RCSA process for GCD operations in collaboration with global and local teams. Report key risks, controls, and performance indicators to senior leadership and governance bodies Lead the Risk and Compliance committees ensuring compliance with corporate governance standards Promote a culture of compliance and risk awareness in GCD Serve as a point of contact for auditors. This role also has oversight of the coordination of SSAE 18 (Statement on Standards for Attestation Engagements No. 18) and ISAE 3402 (International Standard on Assurance Engagements No. 3402) reports for IQ-EQ. This team works with our external auditors and countries/GCD locations to ensure these reports are produced in a timely manner. This role will be based in our GCD and will have a primary focus on ensuring that the firm’s operational resilience, risk, and control frameworks are being effectively implemented and adhered to across the GCD locations. Cross-Functional Leadership Work with global and local stakeholders (e.g., IT, Legal, HR, Operations) to embed a culture of risk awareness and accountability. Act as a liaison between the GCD and group risk functions, ensuring effective communication and coordination. Represent GCD risk and resilience interests in global working groups and committees. Skills Strong knowledge of operational risk and resilience frameworks (e.g., COSO, ISO 22301, DORA). Practical experience implementing and monitoring risk and control frameworks in delivery centre or shared services environments. Excellent communication, coordination, and stakeholder management skills. Ability to work independently in a matrixed, global organization. Key competencies for position and level Strong operational risk management awareness Ability to influence decision making Commercial acumen Ensures accountability Manages complexity Drives engagement Situational adaptability Ability to build networks Develops talent Key behaviours we expect to see In addition to demonstrating our Group Values, the role holder will be expected to demonstrate the following: Proven ability to influence global teams and transformational initiatives in complex and multinational organisations Experience of leading crisis management efforts and incident response for high-impact events, ensuring the swift recovery of critical services. Experience collaborating with cross-functional teams, including IT, Group Risk and Compliance, HR, Operational teams to embed resiliency practices into day-to-day operations Proven ability to influence and drive alignment across diverse teams and stakeholders, both internal and external Knowledge of relevant global regulations, ideally resilience related Experience working with external auditors, regulators, and industry bodies Experience presenting to senior executive stakeholder and relevant committees Ability to collaborate and influence effectively, working closely as a peer and trusted partner to Group senior leadership Hands on and collaborative approach, but with appropriate independence of mind and sound professional judgement Excellent communication and influencing skills Build credible relationships across IQ-EQ through consistent and authentic behaviour that generates lasting trust Resilience – ability to work and adapt in a fast pace and complex environment Cultural awareness/sensitivity, with strong emotional intelligence Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values
