Job Description

School : WITTY Campus : Witty International School, Borivali Country : India Qualification : B.COM OverView : Witty International School Borivali Responsibility : Roles & Responsibilities Effectively address/resolve parent enquiries through various mediums i.e. in-person, over the phone, email, company website etc. Escalating all unresolved grievances of the parents to the RO for prompt resolution. Generating parent delight by ensuring high responsiveness and closing the loop with parent on all issues and keeping them updated. Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time. Handling the queries of the parents and ensuring that each parent interface ends with solutions. Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department lesioning etc. Administrative Responsibilities: Recording all grievance / LC Applications tracker as per the process guidelines. Maintaining complete and accurate data. Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time. Scrutinising and maintaining all document records. Being an effective planner and organise the day to ensure all opportunities are maximised. Being an active participant in School events. Work Relations: Reporting to the Relationship Officer of the centre functionally and for all administrative issues. Interfacing with all departments Academic /Non-Academic for any operational issue/s. Interfacing with potential and existing parents. Experience: 1 - 3 Years of experience Experience in Education industry preferred. Qualification: Post Graduate preferred, Graduation is a must. SkillsDescription : Roles & Responsibilities Effectively address/resolve parent enquiries through various mediums i.e. in-person, over the phone, email, company website etc. Escalating all unresolved grievances of the parents to the RO for prompt resolution. Generating parent delight by ensuring high responsiveness and closing the loop with parent on all issues and keeping them updated. Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time. Handling the queries of the parents and ensuring that each parent interface ends with solutions. Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department lesioning etc. Administrative Responsibilities: Recording all grievance / LC Applications tracker as per the process guidelines. Maintaining complete and accurate data. Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time. Scrutinising and maintaining all document records. Being an effective planner and organise the day to ensure all opportunities are maximised. Being an active participant in School events. Work Relations: Reporting to the Relationship Officer of the centre functionally and for all administrative issues. Interfacing with all departments Academic /Non-Academic for any operational issue/s. Interfacing with potential and existing parents. Experience: 1 - 3 Years of experience Experience in Education industry preferred. Qualification: Post Graduate preferred, Graduation is a must. Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.