Gift Shop Manager

The Sales Manager will be responsible for overseeing and managing the Gifts & Novelties , spices & toys shops inside the adventure park. The role involves ensuring smooth daily operations, driving sales, implementing merchandising strategies, managing staff, maintaining inventory, and ensuring an excellent customer experience.

Key Responsibilities:

• Develop and implement sales strategies to achieve revenue targets for gift and novelty shops.
• Supervise day-to-day shop operations, ensuring smooth functioning and compliance with park policies.
• Train, motivate, and manage shop staff to deliver excellent customer service.
• Monitor inventory levels, coordinate with suppliers, and ensure timely stock replenishment.
• Introduce new and attractive products relevant to tourists, families, and children.
• Oversee visual merchandising and shop displays to attract customers.
• Handle customer queries, complaints, and ensure high customer satisfaction.
• Analyze sales performance, prepare reports, and present improvement strategies to management.
• Coordinate with the marketing team for promotions, discounts, and festive offers.
• Ensure proper cash handling, billing accuracy, and adherence to company policies.
• Qualifications & Experience:
• Bachelor’s degree in Business Administration / Sales & Marketing / Retail Management (preferred).
• 3 years of proven experience in retail sales, preferably in gifts, novelties, souvenirs, or tourism-related retail.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Knowledge of retail operations, merchandising, and customer service standards.
• Basic proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work in a fast-paced, tourist-driven environment.
• Fluency in English and Malayalam (Hindi/Tamil added advantage).

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Experience:

• B2B sales: 2 years (Preferred)

Work Location: In person