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Truliv
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General Manager Operations

General Manager Operations

Truliv

10 - 15 years

20 - 25 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

housekeeping hospitality operational excellence staffing financial planning customer experience budgeting forecasting operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The General Manager (Operations) will be responsible for ensuring smooth functioning of end-to-end operations across Truliv properties. This leadership role will oversee housekeeping, security, maintenance, customer service, community engagement, sales, as well as coordination across marketing, HR, and finance functions. The GM will serve as a key business partner, driving operational excellence, customer satisfaction, and financial performance while fostering a collaborative culture aligned with Truliv s vision of modern community living.

Key Responsibilities

1. Operations Management

Oversee housekeeping to ensure consistent cleanliness and hygiene standards.
Ensure security protocols, CCTV monitoring, and log maintenance are implemented without lapses.
Monitor preventive and corrective maintenance activities to avoid service disruptions.

2. Customer Experience & Community Engagement

Address and resolve resident queries and complaints to ensure a seamless stay experience.
Build rapport with residents and foster a customer-first culture.
Plan and execute community engagement activities and resident events to promote inclusivity and a sense of belonging.

3. Sales & Revenue Generation

Drive occupancy and sales through effective property tours, lead conversions, and closing deals.
Collaborate with sales and marketing teams to achieve revenue targets.
Track and report sales performance across properties.

4. Marketing Oversight

Coordinate with marketing team to design and implement local campaigns to boost visibility and lead generation.
Ensure marketing initiatives are aligned with property offerings and sales goals.
Support in building the brand presence of Truliv in the community living and co-living space.

5. Human Resources Coordination

Oversee staffing requirements and ensure optimum manpower across security, housekeeping, and operations teams.
Drive employee engagement, training, and performance monitoring.
Ensure HR compliance, discipline, and positive staff morale at the property level.

6. Finance Coordination

Coordinate with finance team to manage budgets, cost control, and vendor payments.
Track financial performance and operational expenses to ensure profitability.
Contribute inputs for financial planning, forecasting, and audit support.

Qualifications & Experience

Graduate/Post-Graduate in Business Administration, Hospitality, Facilities, or related fields.
10-15 years experience in operations/facilities management, hospitality, or real estate with exposure to sales, marketing, HR, and finance.
Proven experience in leading cross-functional teams and driving business growth.
Strong financial acumen, people management, and customer service orientation.

Key Skills Required

Leadership and cross-functional management skills
Strategic mindset with hands-on operational capabilities
Strong coordination skills across operations, HR, marketing, and finance functions
Excellent communication and decision-making skills
Sales and customer relationship management expertise
Financial and analytical skills for cost control and budgeting

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General Manager Operations