General Manager - Operations

As the General Manager for Key Accounts, you will be responsible for overseeing and managing the company's most significant and strategic customer accounts. Your role will involve developing and implementing account strategies to drive growth and maintain strong relationships with key clients. Building and sustaining long-term relationships with key stakeholders and decision-makers within client organizations will be crucial in ensuring high levels of customer satisfaction and retention. You will be expected to identify and pursue opportunities for revenue growth through upselling and cross-selling within key accounts. Conducting market research and analysis to understand client needs and industry trends will be essential for adapting strategies as necessary. Developing and managing sales forecasts for key accounts, and tracking performance against targets will also be part of your responsibilities. In addition, you will lead and mentor a team of account managers or sales professionals, providing guidance and support. Facilitating training and development programs to ensure the team has the necessary skills and knowledge to effectively manage key accounts will also be a key aspect of your role. Collaboration with other departments such as marketing and product development to meet client needs will be crucial in fostering a collaborative environment. You will be responsible for negotiating contracts with key accounts to ensure favorable terms and conditions for both the client and the company. Overseeing the execution and renewal of contracts, and ensuring compliance with agreed terms and conditions will also fall under your purview. Monitoring and reporting on account performance metrics, including sales, profitability, and customer satisfaction will be important for providing regular updates to senior management on account status, opportunities, and any significant issues. Addressing and resolving any issues or disputes that arise with key accounts in a swift and effective manner will also be part of your responsibilities. Your role will involve developing and implementing annual business plans and objectives for key accounts in alignment with the overall company goals. Overseeing and managing budgets related to key account activities to ensure efficient use of resources will also be a key aspect of your responsibilities. These responsibilities are vital in driving the success and growth of the company's most important client relationships. This is a full-time position, and a Master's degree is preferred for this role. If you are ready to take on this challenging role and contribute to the growth and success of our company, we look forward to receiving your application.,