General Manager - IT Infrastructure

Job Summary:

• 20+ years’ total experience, including 8+ years in a production 24/7 high-availability multi-site enterprise ERP environment, including application hosting, voice and data networks, security and information protection. Demonstrating a deep technical and strategic understanding of the IT Services and Operations delivered by Sterling.
• Develop and implement comprehensive IT infrastructure strategies to support business goals and operations.
• Oversee all IT infrastructure activities, including network management, system administration, and IT security.
• Experience in leading overall infrastructure for a complex organization and network, including multicounty setup, VLAN setup for regulatory requirements, managing data protection, etc.
• Managing the day-to-day operational tasks within the IT Infrastructure team.
• Overseeing the annual IT budget and ensuring cost-effectiveness.
• Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance.
• Coordinating with the central procurement team for purchase follow-ups, invoice submissions, and vendor follow-ups to complete the tasks.
• Generating performance reports for operating systems and the Service Desk function.
• Ensuring all IT activities are performed within the parameters of defined KRA’s and KPI’s.
• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.
• Managing internal and external communications and being the primary contact of escalation for business issues.
• Assisting with the management of relationships with external organizations and suppliers.
• Implement and maintain IT security measures as recommended by Security Teams
• Ensure compliance with relevant regulations and standards, such as HiTrust, HIPAA, and ISO/IEC 27001.
• Collaborate with other departments such as IT operations, software development, and customer support to align IT infrastructure efforts with business objectives.
• Work closely with senior executives to provide IT infrastructure insights and recommendations.
• Lead and mentor the IT infrastructure team, fostering a culture of high performance and technical excellence.
• Ensure the IT infrastructure team has the skills and resources necessary to support the company’s objectives.
• Ability to develop and implement strategic IT infrastructure plans aligned with business objectives.
• Experience in providing strategic recommendations to senior management.
• Strong leadership skills with the ability to inspire and lead a high-performing IT infrastructure team.
• Experience in managing cross-functional teams and working collaboratively with other senior executives.

Communication and Interpersonal Skills:

• Excellent communication skills with the ability to effectively present technical information to various stakeholders including the board of directors, employees, and external partners.
• Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.

Education:

• Min 20 years of Experience in servers, endpoints, and other Infra applications.
• A bachelor’s degree in Information Technology, Computer Science, or a related field is typically required.
• Professional certifications such as Certified Information Systems Security Professional (CISSP) or Cisco Certified Internetwork Expert (CCIE) can enhance a candidate’s credentials.
• Exposure to ITIL concepts and adoption.