General Manager Human Resources

As the Head of Talent Acquisition at our company, you will be responsible for leading the entire TA function for bulk hiring, lateral, and leadership roles across Voice/Non-Voice, Domestic & International Processes. Your key responsibilities will include: - Developing and executing hiring strategies aligned with business goals to ensure timely, cost-effective, and quality talent acquisition. - Building and mentoring a high-performing internal recruitment team and managing external vendor relationships. - Driving volume hiring plans across multiple cities while ensuring minimum drop-outs and early attrition. - Collaborating with business heads and HRBPs to understand workforce planning and skill requirements. - Implementing and optimizing recruitment tools, ATS, and analytics to improve hiring TAT and experience. - Setting and monitoring key KPIs such as offer-to-join ratio, time-to-fill, sourcing mix, and quality of hire. - Ensuring compliance with recruitment governance, DEI, and BPO-specific labor norms. - Managing employer branding initiatives, job fairs, and campus hiring strategy. - Keeping abreast of market trends, competitor intelligence, and talent availability insights. Key requirements for this role include: - 18+ years of progressive experience in Talent Acquisition, preferably in BPO/KPO/ITES domains. - Proven experience in managing large-scale hiring, with a minimum of 1,000 hires per month. - Strong knowledge of bulk recruitment, sourcing strategies, and vendor management. - Excellent leadership, stakeholder management, and communication skills. - Proficiency in recruitment tools, ATS platforms, and data-driven hiring. - Ability to work under pressure and meet aggressive targets.,