General Manager

Key Responsibilities

1. Pre-Opening Planning & Execution

• Coordinate with project, design, and procurement teams for smooth handover from construction to operations.
• Develop detailed pre-opening timelines, budgets, and checklists covering all operational departments.
• Ensure brand standard implementation across rooms, F&B outlets, public areas, and back-of-house facilities.
• Oversee OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) procurement for timely setup.

2. Team Building & HR Readiness

• Recruit, train, and mentor department heads and key team members to ensure service excellence from Day 1.
• Drive pre-opening training programs focusing on SOPs, brand culture, and guest service standards.

3. Sales, Marketing & Business Development

• Develop and implement the hotel’s pre-opening sales and marketing strategy in alignment with corporate teams.
• Build relationships with local corporations, travel partners, and media to generate pre-opening buzz and bookings.
• Establish online presence, pricing strategy, and distribution channels pre-launch.

4. Financial & Budgetary Controls

• Prepare and monitor pre-opening budgets to ensure cost control and financial efficiency.
• Implement revenue management systems and forecasting tools for optimal business performance post-opening.

5. Licensing & Compliance

• Oversee acquisition of all necessary licenses, permits, and certifications for hotel operations.
• Ensure adherence to safety, security, health, and environmental standards before and after opening.

6. Operational Readiness & Launch

• Conduct mock drills, soft openings, and trial runs to fine-tune guest experiences.
• Ensure operational excellence for a seamless grand opening and brand-compliant guest journey.