General Manager

As the Hotel General Manager at Cotton Metropolitan Club, you will oversee the day-to-day operations of the resort to ensure guest satisfaction. Your responsibilities will include managing the front desk, concierge, housekeeping, and reservations, while administering all aspects of the hotel such as sales, operations, and human resources. **Key Responsibilities:** - Promote a positive atmosphere and maintain a professional culture within the hotel. - Manage reservations via mobile apps and websites, monitor inventory through point-of-sale systems, and facilitate guest arrivals with room allocations. - Implement policies and procedures for smooth hotel operations in guest services, housekeeping, maintenance, and security. - Maintain contracts with suppliers and vendors to ensure the availability of necessary supplies and equipment. - Ensure compliance with health and safety regulations, labor laws, and licensing requirements. Your tasks will include: - Overseeing routine operations of front desk, housekeeping, and staff management. - Training staff members in various departments. - Addressing guest complaints, monitoring feedback, and implementing changes to enhance customer satisfaction. - Planning and executing capital improvements like renovations or upgrades. - Managing inventory to meet financial goals and providing leadership to staff members. - Creating a memorable customer experience by exceeding guest expectations. **Qualifications Required:** - 5+ years of experience as a hotel manager or similar role. - Experience in managing a luxury hotel and a large team. - Strong communication skills and ability to resolve issues effectively. - Detail-oriented with excellent sales and marketing acumen. - Fluency in English, Tamil, and Hindi. - Willingness to work flexible hours, travel, and relocate if necessary.,