GCR - DMO - EMEIA - Advanced Analyst

0 - 7 years

7 - 8 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service delivery service management global operations assurance compliance networking project management engagement management advanced analyst taxation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle a portfolio of GCR clients and a team of analysts
Act as the first point of escalation relating to quality and service delivery
Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
Understand client requirements and ensure engagement processes meet requirements
Identify pain areas in the processes and create enablers to overcome process issues
Apply project management concepts to manage engagement delivery
Monitor and flag engagement and people issues to local and engagement leadership
Identify service delivery and process gaps which can be fixed to improve service delivery
Consult with offshore teams on best practices for engagement set up and management
Responsible for the customer satisfaction scores of the portfolio People aspects
Act as the SPOC for the respective client facing teams
Manage service delivery expectations for your engagement portfolio
Develop engagement management knowledge of individuals working on your portfolio
Conduct trainings on client and engagement management concepts to wider teams
Network with off-shore teams to create and maintain good relationship
Review engagement deliverables and coach staff members on best practices
Identify training gaps for self and team and work with leadership to bridge gaps

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