Fulfillment Manager

Description

Shift Timings:

• 6:30 PM to 3:30 AM

Duties and Responsibilities:

• Building and maintaining working relationships with CRMs, VMOs and internal RD sales and recruiting teams, with the goal of growing the business relationship.
• Facilitating and streamlining communications with the CRMs, VMOs and internal RD sales and recruiting teams to ensure excellent delivery and compliance with contract requirements. Attending and representing RD on all supplier calls with CRMs/VMOs.
• Reviewing and interpreting job orders received from CRMs/VMOs in order to identify requirements for front office/applicant tracking system, and communicating with CRMs/VMOs to ensure requirements are met.
• Serving as the escalation point for job order distribution and response within various sales and recruiting teams.
• Serving a quality assurance function by rejecting candidate submissions that do not meet requirements, and making final decisions on the submission of candidates to CRMs or VMOs based upon submittals made to the Fulfillment Manager by the recruiting team(s).
• Ensuring compliance with contracted SLAs, rules of engagement and rates, with responsibility for avoiding/reducing financial penalties. Occasional attendance at quarterly business reviews.
• Negotiating bill rates/exceptions with VMO.
• Preparing client bids for contract labor programs in conjunction with client services.
• Tracking and documenting orders, postings, candidate status, submissions and onboarding of new hires.
• Monitoring the onboarding process for new hires.

Knowledge, Skills, and Abilities:

• Proficient with Google Docs, Sheets, Slides etc.
• Proven ability to maintain various complex reports in a timely manner.
• Experience presenting to C-level executives
• Excellent communication, interpersonal and organizational skills
• Demonstrated experience managing large, complex accounts or projects
• Experience describing and documenting project or client requirements
• Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Strong management skills based on several years of experience, including people development and team building
• Superior consulting, leadership, management, interpersonal and mentoring skills