Fulfillment Manager

Role Overview: As the Fulfillment Manager for AI Content Services at Vendasta in Chennai, India, you will lead a high-performing team focused on delivering impactful and high-quality content to support small and medium-sized businesses (SMBs) in achieving their marketing objectives. Your role is critical in ensuring that Social and Long-form Content fulfillment consistently meets or exceeds client expectations by emphasizing operational excellence, process optimization, and talent development. As a mid-level leader, you will drive innovation in content fulfillment through AI adoption, coach team members for optimal performance, and collaborate effectively with internal and external stakeholders for client success. Your efforts will also contribute to scaling outcomes globally through automation, efficiency enhancements, and client-centric strategies. Key Responsibilities: - Oversee various content services including Social media, blogs, reviews, web copies, and email marketing to align with service level expectations and client marketing goals. - Maintain high standards of content quality in terms of tone, branding, and adherence to platform-specific best practices. - Track and measure team performance, address customer concerns, and manage daily workflow operations. Qualifications Required: - Minimum 7 years of experience in content services, digital marketing, or editorial operations, preferably in agency environments. - Strong team leadership skills, strategic thinking abilities, expertise in content development for various marketing channels, and proficiency in branding, messaging, tone, and audience engagement best practices. - Familiarity with digital marketing platforms, process improvement methodologies, and AI tools implementation. - Good communication, presentation, and stakeholder management skills. - Bachelor's degree in Communications, Marketing, English, or a related field. Note: Vendasta is a SaaS company with global brands like MatchCraft, Yesware, and Broadly, focusing on empowering small businesses through software and services. The company offers benefits such as health insurance, stock options, paid time offs, professional development opportunities, catered lunches, and a culture based on core values of Drive, Innovation, Respect, and Agility.,