2 Editorial Operations Jobs

The role of a Fulfillment Manager, AI Content Services in Chennai, India is to lead a team dedicated to providing high-quality content for small and medium-sized businesses (SMBs) to help them achieve their marketing objectives. The primary focus is on ensuring that the Social and Long-form Content services meet or exceed client expectations, drive operational excellence, optimize processes, and develop talent within the team. As a mid-level leader, you will be responsible for driving innovation through AI adoption, coaching team members, and ensuring client success through collaboration with internal and external stakeholders. Additionally, you will contribute to global scaling efforts through automation, efficiency improvements, and client-centric strategies. Your responsibilities will include overseeing various content services such as Social media, blogs, reviews, web copies, and email marketing to ensure alignment with client goals and service level expectations. You will also be accountable for maintaining high-quality content output in terms of tone, branding, and platform-specific best practices, while monitoring team performance and addressing customer issues. Furthermore, you will play a key role in team development by providing coaching, feedback, and support for career growth, as well as implementing process improvements and integrating AI tools to drive automation and enhance creative output. Collaborating with cross-functional teams, analyzing performance metrics, and ensuring client content meets brand standards and audience engagement goals will also be part of your responsibilities. To be successful in this role, you should have at least 7 years of experience in content services, digital marketing, or editorial operations, preferably in agency environments. Strong leadership skills, strategic thinking, expertise in content development, and familiarity with digital marketing platforms and metrics are essential. You should also possess knowledge of process improvement methodologies, experience in implementing AI tools, proficiency in performance analytics, and excellent communication and stakeholder management skills. A Bachelor's degree in Communications, Marketing, English, or a related field is preferred. Vendasta, the company behind this role, is a SaaS company that offers software and services to help small businesses operate more efficiently, meet client needs, and deliver exceptional client experiences. With offices in Saskatoon, Saskatchewan, Boston, Boca Raton Florida, and Chennai, India, Vendasta provides a dynamic work environment with benefits such as health insurance, stock options, paid time offs, professional development opportunities, and a culture based on core values like Drive, Innovation, Respect, and Agility. Join us if you are passionate about content services, AI adoption, and driving impactful results for clients while fostering a collaborative and innovative team culture.,

The Fulfillment Manager, AI Content Services in Chennai, India is responsible for leading a high-performing team dedicated to delivering impactful and high-quality content to support small and medium-sized businesses (SMBs) in achieving their marketing objectives. This role plays a crucial part in ensuring that Social and Long-form Content fulfillment consistently meets or exceeds client expectations by focusing on operational excellence, process optimization, and talent development. As a mid-level leader, you will drive innovation in content fulfillment through the adoption of AI, coach team members for optimal performance, and advocate for client success through effective collaboration with both internal and external stakeholders. Additionally, you will contribute to scaling outcomes globally by implementing automation, enhancing efficiency, and developing client-centric strategies. Your responsibilities as a Fulfillment Manager include overseeing various content services such as Social media, blogs, reviews, web copies, and email marketing to ensure alignment with service level expectations and client marketing goals. You will be accountable for maintaining a high standard of content quality in terms of tone, branding, and adherence to platform-specific best practices. Tracking and measuring the team's performance, addressing customer concerns, and managing daily workflow operations will also be part of your role. In terms of team development and coaching, you will conduct regular 1:1 sessions to offer timely feedback, coaching, and support for career advancement and goal setting. Building and enhancing team capabilities in writing, content strategy, and customer empathy will be crucial, along with fostering a collaborative and accountable team culture based on Vendasta's values and leadership principles. As a Fulfillment Manager, you will focus on optimizing processes and integrating AI tools into workflows to drive automation, enhance creative output, and scale fulfillment efficiently. By identifying and implementing process improvements in content creation and QA workflows, you will contribute to enhancing efficiency and quality. You will also collaborate with global fulfillment partners, analyze key performance metrics, and provide regular reporting on productivity, efficiency, and customer satisfaction to drive continuous improvements. The ideal candidate for this role brings to the table at least 7 years of experience in content services, digital marketing, or editorial operations, preferably within agency environments. They should possess strong team leadership skills, strategic thinking abilities, expertise in content development for various marketing channels, and proficiency in branding, messaging, tone, and audience engagement best practices. Additionally, familiarity with digital marketing platforms, process improvement methodologies, and AI tools implementation is essential. Good communication, presentation, and stakeholder management skills are required, along with a bachelor's degree in Communications, Marketing, English, or a related field. Vendasta is a SaaS company that consists of global brands such as MatchCraft, Yesware, and Broadly. We develop and sell software and services to help small businesses operate more efficiently, meet client needs, and provide exceptional client experiences. With offices in Saskatoon, Saskatchewan, Boston, Boca Raton Florida, and Chennai, India, we offer benefits such as health insurance, stock options, paid time offs, professional development opportunities, catered lunches, and a culture based on our core values of Drive, Innovation, Respect, and Agility. Join us at Vendasta and be part of a dynamic team that is dedicated to empowering small businesses and driving innovation in the digital marketing industry.,