Fulfillment Manager

Role & responsibilities

• FBF operational excellence:You will monitor the performance of our FBF fulfilment centres within your region, focusing on metrics like on-time shipment rates, damage prevention, and seller returns processing. You will identify areas for improvement and collaborate with cross-functional teams to implement solutions.
• Seller issue resolution:You will proactively address seller concerns related to inbound shipments, inventory discrepancies, order fulfillment, and returns. This includes working with warehouse teams to investigate issues and ensure timely resolution.
• Relationship building:You will build strong relationships with sellers in your region, fostering a collaborative and transparent partnership. You will gather feedback and act as a champion for the seller experience within Flipkart.
• FBF Scaleup: Driving& scaling existing business of sellers via FBF by identifying the right mix of inventory and selection to be scaled as part of FBF inventory.
• Inventory Management:You will oversee the scheduling of seller shipments to our warehouses, ensuring timely receipt and proper storage of their products.
• Travel Requirements-20% travel to connect with sellers personally to build relationships

To succeed in this role you should have the following

• Minimum 3-5 years of experience in a customer service, account management, or operations role.
• Proven experience in building and managing strong relationships with clients or partners.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a cross-functional team.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• A working knowledge of warehouse and logistics operations is a plus.
• Experience with e-commerce fulfilment is a plus.