Fulfillment Manager

As the Fulfillment Manager, AI Content Services in Chennai, India, your primary role is to lead a high-performing team in delivering impactful and high-quality content to support small and medium-sized businesses (SMBs) in achieving their marketing objectives. Your focus will be on ensuring that Social and Long-form Content fulfillment consistently meets or exceeds client expectations through operational excellence, process optimization, and talent development. You will drive innovation in content fulfillment by leveraging AI, coaching team members, and collaborating effectively with internal and external stakeholders to ensure client success. **Key Responsibilities:** - Oversee various content services such as Social media, blogs, reviews, web copies, and email marketing to align with service level expectations and client marketing goals. - Maintain high content quality standards in terms of tone, branding, and platform-specific best practices. - Track and measure team performance, address customer concerns, and manage daily workflow operations. **Qualifications Required:** - At least 7 years of experience in content services, digital marketing, or editorial operations, preferably in agency environments. - Strong team leadership skills, strategic thinking abilities, and expertise in content development for marketing channels. - Proficiency in branding, messaging, tone, and audience engagement best practices. - Familiarity with digital marketing platforms, process improvement methodologies, and AI tools implementation. - Good communication, presentation, and stakeholder management skills. - Bachelor's degree in Communications, Marketing, English, or a related field. Vendasta is a SaaS company with global brands like MatchCraft, Yesware, and Broadly. We provide software and services to help small businesses operate efficiently and deliver exceptional client experiences. With offices in Saskatoon, Boston, Boca Raton, and Chennai, we offer benefits such as health insurance, stock options, paid time offs, professional development opportunities, catered lunches, and a culture based on our core values of Drive, Innovation, Respect, and Agility. Join us at Vendasta and be part of a team dedicated to empowering small businesses and driving innovation in the digital marketing industry.,